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TSB: Classic Account reviews

Name: Classic Account
Rating: 3.74 (196 reviews)

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3.62

Based on 196 reviews, last reviewed 23rd Nov 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

48%

20%

10%

19%

Latest highest rating:

4

£10 cashback a month for 20 transactions I was recently offered £10 cashback a month for 3 months for doing 20 debit card transactions each month which is a good offer. Reviewed on: 23rd November 2024

Latest lowest rating:

1

Absolutely terrible! Absolutely terrible! Been unable to access my account for nearly 3 days! Rang every day to be told to ring back systems down and now been sent a code ... Read more Reviewed on: 29th September 2024

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About this product

The TSB Classic Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

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TSB Classic Account reviews (196)

Satisfied.

I feel comfortable with the provided services. Reviewed on: 14th December 2018

System collapse

The system collapse was bad but just managed to keep going. Nevertheless the whole organisation got behind the problem and fixed it. It was difficult - we’ll done TSB - you deserve to be a winner. Reviewed on: 7th December 2018

very helpful

very helpful with very esy to use web site Reviewed on: 30th November 2018

Overseas support is amazing

As a traveler, I'm constantly blown away by the overseas support provided by TSB. On more than one occasion, TSB have exceeded expectations whilst in the stressful situation of coming into a problem abroad. Thank you, TSB! Reviewed on: 27th November 2018

Great Account

No Problems what so ever excellent service and great on line banking Reviewed on: 23rd November 2018

As useless as a chocolate fireguard

With IT Systems as good as a chocolate fireguard and customer service that can do nothing besides say "We're sorry but we can't find your complaint" even though a confirmation email was received - everything in general is just a shambles. Take a look at any popular Fintech banks like Monzo, you won't regret it. Reviewed on: 12th November 2018

Good basic bank account for those with lower incomes

They had a very good offer for 5% interest for the first couple of years. Generally their app is very good - although they did have technical problems with it a while back that went on for ages which is why I'm scoring them lower. Reviewed on: 12th November 2018

Bank for life

Been a tsb customer since I was a teenager. Never had any problems. Feel like part of the bank! Reviewed on: 6th November 2018

STAFF IN LOCAL BANK REALLY HELPFUL

ONLINE BANKING WEBSITE IS VERY EASY TO USE , STAFF IN BANK GO EXTRA MILE TO SORT YOU'RE QUERY OUT Reviewed on: 6th November 2018

a farce from day one

I switched to them because Yorkshire bank had a poor online service. Compared to TSB though it was magnificent. I was completely shut out of my online account for two weeks. I live 30 miles from the nearest branch. Utter disaster of a bank, it deserves to go under and the CE should have his bonus withheld and lose his job! Reviewed on: 20th August 2018

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