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United Trust Bank: Personal Savings reviews

Name: Personal Savings
Rating: 4.91 (1305 reviews)

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4.91

Based on 1,305 reviews, last reviewed 26th Feb 2026

29800% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

2 star

Latest highest rating:

5

Exemplary Rates & Customer Service Excellent customer service always- very understanding and patient - a pleasure to deal with and compliment. Reviewed on: 26th February 2026

Latest lowest rating:

1

Rates dropped quickly after I signed up Signed up to the savings account, within the first 3 months they dropped the interest rate by 0.40% even though the BOE only dropped the rates by 0.25... Read more Reviewed on: 14th February 2026

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United Trust Bank Personal Savings reviews (1305)

UTB is head and shoulders above the rest

UTB's web site is clear and simple to navigate. I have had experience with half a dozen UK banks, but UTB's customer communications are the best I have experienced. On top of that, their savings/deposit products seem to be amongst the most competitive in the market. Reviewed on: 25th February 2025

Excellent bank with fair saving interest rates

While other banks reduced their interest rates for savers dramatically, UTB customers continue enjoying a very good 4.5% for their deposits. Online banking is excellent, very easy to use, also a regular communication from the bank via emails. Reviewed on: 25th February 2025

Easy to use and friendly service

Easy to use and friendly service Reviewed on: 25th February 2025

Excellent interest rates, and I always feel supporte...

Excellent interest rates, and I always feel supported by UTB staff when I contact them by phone. They also answer phone calls promptly. Reviewed on: 25th February 2025

Top Ratings all round!

A readily-accessible bank with top-rate interest rates alongside a personal, professional service. Reviewed on: 25th February 2025

Our family have found the accounts fairly easy to ma...

Our family have found the accounts fairly easy to manage. Reviewed on: 25th February 2025

Very good service, friendly and excelent

Very good service, friendly and excelent Reviewed on: 25th February 2025

Excellent support and service

Have been investing with UTB for a number of years and this year decided to make some changes. Having made a few calls to Customer services for help I can say without hesitation the help and advice provided was excellent from all those I spoke with. Reviewed on: 25th February 2025

Fabulous Customer Service!

From the moment I made my initial enquiry through to investing in a savings bond the customer service was excellent. Reviewed on: 25th February 2025

I have had several accounts over the years.

I have had several accounts over the years. UTB have always delivered a competitive interest rates, and kept me informed when the account came to end of term. I have been happy enough to open more accounts with them. Reviewed on: 25th February 2025

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