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United Trust Bank: Personal Savings reviews

Name: Personal Savings
Rating: 4.71 (45 reviews)

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4.78

Based on 45 reviews, last reviewed 19th Mar 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

2 star

Latest highest rating:

5

I cannot praise them enough. I cannot praise them enough. I called today in fact to check on the changes to ISA arrangements for the new tax year. Call was answered in less than 3... Read more Reviewed on: 19th March 2024

Latest lowest rating:

1

Straight forward and excellent service. Straight forward and excellent service. Interest rates very competitive. Reviewed on: 12th February 2024

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United Trust Bank Personal Savings reviews (45)

Review of the United Trust Bank, Personal Savings:

Straight forward and excellent service.

Straight forward and excellent service. Interest rates very competitive. Reviewed on: 12th February 2024

customer service.

Very good customer service. Competitive rates Reviewed on: 26th January 2024

Reply from United Trust Bank Thank you for the five stars! Nick Response date: 1st February 2024

Improvements needed

There are a few areas where UTB processes and documentation could be improved. 1. The Ts and Cs are unclear about how much notice you will be given when the interest rate on your account reduces. When I raised this via email I was given a useless reply. I also raised this on Trustpilot and got a more sensible reply and the person replying agreed with me and said when the UTB Ts and Cs document is updated, this information will be made clearer. 2. I received an SMS to notify me of my first deposit into my notice account. Then I received individual letters in the post to advise me of my first four deposits into my notice account. I have now received an email with a link in it asking me to input details from my National Insurance number to see a document. I was concerned that this might be a phishing scam and so sent a secure message. I was told that I had been sent a statement via email yesterday and so this was 'likely not to be a scam' - hardly assuring!. This raises a number of issues. a) Why is the process for notifying deposits so inconsistent? b) Why does UTB send documents via email with a link within the email to retreive the document. Surely this is contrary to good security practice. We are advised to never click on links within emails. All other providers I use only send emails advising me to log into my account to read messages or view documents. They never provide links in emails. The email says that the document will only be available for 90 days - so that adds a bit of urgency to the situation - exactly what the authorities say scammers do. Reviewed on: 26th January 2024

Reply from United Trust Bank Thank you for your review, and for your time on the phone the other day. It was good to talk to you further about your concerns, and discuss with you the improvements we are making to our service, which will mean information is clearer upfront for our customers. As we are moving towards sending digital communication, you may find that some letters are received by post in the first instance, before reverting to email at a later date, but your feedback on this is valuable. If you are ever unsure about an email received from us, the best thing to do is call us on 020 7190 5599 between 9am and 5pm Monday to Friday, where an agent will be happy to put your mind at ease. Nick Response date: 1st February 2024

Delighted with the savings products available and th...

Delighted with the savings products available and the tool which calculates your anticipated interest on the chosen account.Custer services were helpful when I had a problem logging on. All sorted without hassle. Reviewed on: 25th January 2024

Reply from United Trust Bank Thank you for your review, JH. We're very happy to know you found the rates worked for you, and that our customer services team were able to help you when you needed them. We're also happy that you found our calculator tool so helpful! Nick Response date: 1st February 2024

Totally Trustworthy

Since entrusting my investments with UTB, I have been very pleased by the high standards of organisation, professionalism, customer care and competitive rates of return - a level of service that other financial providers can only hope to emulate. Reviewed on: 23rd January 2024

Reply from United Trust Bank Thank you for your review, Paul. It's fantastic to know you have received such a high level of service from us, and that the interest rates are right for you. Nick Response date: 1st February 2024

ISA TRANSFER

The bank handled an ISA transfer very efficiently and replied very quickly on my enquiry about the transfer. Reviewed on: 17th January 2024

Reply from United Trust Bank Thank you for your review, Peter. We're delighted that you had such a smooth experience with us! Nick Response date: 1st February 2024

Exellent service and promt seevice

Exellent service and promt seevice Reviewed on: 17th January 2024

Reply from United Trust Bank Thank you for the five stars, Priscilla! Nick Response date: 1st February 2024

Great customer service

When I needed to contact them, I got through to a real human and they were very polite and professional. They sorted out my issue, as I was having difficulty signing up, and I got confirmation by email half an hour later. Fantastic service. Reviewed on: 16th January 2024

Reply from United Trust Bank Thank you for your review, Nick. We're very happy you received such great service! Nick Response date: 1st February 2024

Very Professional Staff who listen to the Customers...

Very Professional Staff who listen to the Customers request, talk to management & are usually flexible where possible to enact a good outcome for both parties.This is the essence of a good business relationship, something many other institutions could learn a lot from, Well done UTB , may it long continue. Reviewed on: 15th January 2024

Reply from United Trust Bank Thank you for your review, Guy. It's great to know that you have received high quality customer service from us! Nick Response date: 1st February 2024

Good Customer Service

I had a query and sent them a message. They replied the next day and answered my query. Reviewed on: 12th January 2024

Reply from United Trust Bank Thank you for your review, VB. We're happy you received such a quick response from us when you needed help! Nick Response date: 1st February 2024

Easy to do business with

Helpful, proactive and easy to do business with Reviewed on: 12th January 2024

Reply from United Trust Bank Thank you for the five stars, Jamie! Nick Response date: 1st February 2024

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