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United Trust Bank: Personal Savings reviews

Name: Personal Savings
Rating: 4.9 (438 reviews)

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4.91

Based on 438 reviews, last reviewed 26th Feb 2025

36400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

2 star

Latest highest rating:

5

A wise choice We discovered United Trust Bank via recommendation from Martin Lewis's 'Money Saving Expert' website. Also, there was solid feedback on this bank on T... Read more Reviewed on: 26th February 2025

Latest lowest rating:

1

Straight forward and excellent service. Straight forward and excellent service. Interest rates very competitive. Reviewed on: 12th February 2024

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United Trust Bank Personal Savings reviews (438)

Great service

Setting up a new account was so quick and easy. Excellent communication throughout Reviewed on: 8th January 2024

Reply from United Trust Bank Thank you for your review, Brian. We're pleased everything was straightforward for you, and that you received great communication from us. Nick Response date: 1st February 2024

Great service and competitive interest rates.

Great service and competitive interest rates. Reviewed on: 3rd January 2024

Reply from United Trust Bank Thank you for your review, JC. We're pleased you found our service great and that the rates were right for you! Nick Response date: 1st February 2024

Excellent service

Fantastic account and helpful staff Reviewed on: 3rd April 2023

Great interest rates.

Easy to use saving accounts and fixed rate bonds. Reviewed on: 25th January 2023

First Class!

Good rate, excellent service and online banking is great and easy to use! Reviewed on: 22nd February 2021

best fixed term rate I could find with FSCS guarantee

opened 2 fixed rate accounts in the last 6 months - good rates and quick easy application process - fairly basic website but works fine and no problems Reviewed on: 8th December 2020

F/U on previous review

As per my previous rev This bank has contacted me on the next day after my complaint and returned all the money to our nominated account as per our request . I am happy with quick response and that the issue was resolved but still not sure why the did not do it right at first instance .... Reviewed on: 11th May 2020

Band of Cheats!

BAND OF CHEATS!!!!. They sent us an email to decide if we want to reinvest the money in a new bond after the old bond matures. We replied within the required time and asked to reinvest in new bond but they still invested out money in no -interest 7 day account ... . The interest that banks pay is now minuscule but UTB still try to cheat you as much as they can . Stay away!!! and move your money elsewhere.I will be making a complaint to the ombudsman and requesting repayment of the stolen interest... Reviewed on: 6th May 2020

Reply from United Trust Bank Thank you for your review, Dr Pytel, and I am sorry to learn that your instructions were not carried out in time for your maturity. I note from a subsequent review that the matter was resolved and the funds were returned as requested, and I can confirm that we have made various changes to our processes since then to ensure a smoother experience for our customers. Nick Response date: 2nd February 2024

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