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United Trust Bank: Personal Savings reviews

Name: Personal Savings
Rating: 4.9 (1286 reviews)

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4.90

Based on 1,286 reviews, last reviewed 16th Feb 2026

27900% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

2 star

Latest highest rating:

5

Good products and competitive interest rates. Good products and competitive interest rates. Good customer service Reviewed on: 16th February 2026

Latest lowest rating:

1

Rates dropped quickly after I signed up Signed up to the savings account, within the first 3 months they dropped the interest rate by 0.40% even though the BOE only dropped the rates by 0.25... Read more Reviewed on: 14th February 2026

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United Trust Bank Personal Savings reviews (1286)

Review of the United Trust Bank, Personal Savings:

The customer service response was rapid and polite.

The customer service response was rapid and polite. Reviewed on: 15th April 2025

Very quick and efficient at ansewing queries very g...

Very quick and efficient at ansewing queries very good service Reviewed on: 11th February 2026

Full confidence in UTB.

Excellent communication. Whenever I have had to contact UTB I get to speak to a 'person', unlike other Banks. They are always very friendly and always solve any issues I have. I have full confidence in UTB and don't hesitate in reinvesting my money. Always the most competitive on rates. UTB are a win win. Reviewed on: 11th February 2026

They offered a good interest rate on the savings bond.

They offered a good interest rate on the savings bond. The website was clear and helpful. It would be better if they advertised more in the media because they are not well known. Reviewed on: 11th February 2026

Always very helpful and patient during any conversat...

Always very helpful and patient during any conversations and above all very knowledgeable Reviewed on: 11th February 2026

Always pay my interest on the day its due and when i...

Always pay my interest on the day its due and when i rang for a inquiry it was dealt with very promptly. Reviewed on: 11th February 2026

Favourite Savings Provider

Highly competitive interest rates, plenty of notice of changes, great customer service via online portal and recognition of customer loyalty. Reviewed on: 11th February 2026

Excellent communication and good customer service.

Excellent communication and good customer service. Reviewed on: 11th February 2026

Helpful and professional

They have been very helpful for many years to me Reviewed on: 11th February 2026

Just so easy to arrange very competitive investments

Just so easy to arrange very competitive investments Reviewed on: 11th February 2026

Friends of Adlington Library.

Friends of Adlington Library. We are a small charity based in Adlington library. We have used United Trust bank for many years. The service has always been great. The bonds and savings offered are exactly what we need. Reviewed on: 11th February 2026

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