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United Trust Bank: Personal Savings reviews

Name: Personal Savings
Rating: 4.85 (1587 reviews)

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4.85

Based on 1,587 reviews, last reviewed 21st Apr 2026

31% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

2 star

Latest highest rating:

4

Various good investment opportunities over several y... Various good investment opportunities over several years. Reviewed on: 21st April 2026

Latest lowest rating:

1

Rates dropped quickly after I signed up Signed up to the savings account, within the first 3 months they dropped the interest rate by 0.40% even though the BOE only dropped the rates by 0.25... Read more Reviewed on: 14th February 2026

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United Trust Bank Personal Savings reviews (1587)

I've been with UTB for a few years now every time I...

I've been with UTB for a few years now every time I have contacted them they have resolved my problem effectively, not that I've had to contact them much, very happy with this Bank. Reviewed on: 14th April 2026

A Happy Customer

Currently on my third savings account with United Trust. Interest rates are very competitive and information is clear and easy to understand. My accounts have all been opened and serviced online but on the one occasion I wanted to speak to someone I found their customer service excellent . I was able to speak to a real person who was very professional and helpful. Reviewed on: 14th April 2026

Helpful and knowledgeable customer services

Helpful and knowledgeable customer services Reviewed on: 14th April 2026

Excellent interest rates.

Excellent interest rates..helpful agents Reviewed on: 14th April 2026

Great service and interest rates.

Great service and interest rates. Reviewed on: 14th April 2026

Really easy to open an account online.

Really easy to open an account online. All interactions with staff have been super friendly, they answer the phone really quickly and always resolve any questions efficiently. Reviewed on: 14th April 2026

Reasonable rates, below average online banking

My experience was that of basic and below average online banking. The banking product was reasonable competitive in the market however. Reviewed on: 14th April 2026

Great customer service!

Great customer service! Very helpful staff explaining and clearing up doubts and explaining how to navigate the fixed rate product Reviewed on: 14th April 2026

Positive experience with UTB i know my savings accou...

Positive experience with UTB i know my savings account is in safe place. UTB keeps me updated with financial news and account information. Reviewed on: 14th April 2026

Customer service very good, very efficient

Customer service very good, very efficient - i dont know what else to say - you are really good and i really need that £1000 lol Reviewed on: 14th April 2026

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