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Van Line Direct: Insurance Broker reviews

Name: Insurance Broker
Rating: 2.65 (114 reviews)

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2.65

Based on 114 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

53%

3 star

42%

Latest highest rating:

4

Another satisfied customer I shop around for best value every year but have stayed with Van line direct as they have always managed to match or better the deals so have been wit... Read more Reviewed on: 16th July 2025

Latest lowest rating:

1

Title: Charged for a policy I never validated Review: I attempted to arrange van insurance with Van Line Direct but did not proceed because they required a validation phone call before the policy... Read more Reviewed on: 5th March 2026

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About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

Van Line Direct Insurance Broker reviews (114)

Review of the Van Line Direct, Insurance Broker:

Clowns

I went on compare the meerkat for new van insurance and clicked what I thought was a good deal. Got this circus who then went through everything I had just put in already then quoted me £1300 when I paid £680 the year before. I then said no and was told I had to speak to someone from technical ??? However never got to as the customer service’s constantly hang up on you. I thought getting insurance should not be this hard then abandoned it and went onto a competitor company direct and got it for £500 cheaper with more perks. From now on I will just ring companies direct as a broker web sight to then put you onto a broker all adding their bits on ???? Reviewed on: 16th May 2023

Con merchants

Take your deposit before confirming details and then double the price. When you tell them not too bother they then try to charge you £25 for cancelling a policy that hasnt even started. Will be taking it up with the financial ombudsman. Reviewed on: 8th February 2021

James was amazing on the phones......

James was amazing on the phones, got me a great price. He had chat further than a normal broker usually would. Could imagine him doing speeches in the future. Cheers! Reviewed on: 20th January 2021

Shocking company

Terrible service , they are good at the first contact for your sales of your van policy, however they will let the policy run for a few months before asking to validate NBC , , also they are happy to mirror NCB from another vehicle that you own , until they want to validate, then will not accept your mirrored NCB , at this point they will charge you an additional £220.00 plus admission fee of £35.00 to amend the policy. Absolutely outrageous company, Beware as they will quote you a cheap insurance quote but by the end of there service you will pay over the odds . I have forwarded my experience to the insurance regulator, who was not surprised with my complaint, Reviewed on: 13th December 2020

Awful customer service

Not that cheap, terrible customer service if you need help. Been hung upon several times now whilst trying to cancel my insurance, promises of call back, nothing. Used call back service, nothing. Anything they can do to not help you and basically blame you for everything they will do. Reviewed on: 10th December 2020

Brilliant company!!

5 Star, saved me a bunchhh! Will be renewing Reviewed on: 20th November 2020

Brilliant service

top class company all round. great app ! Reviewed on: 12th November 2020

James was very helpful

Got me a cheaper price over the phone by £50! Reviewed on: 2nd November 2020

Great prices online

Easy and quick to compare! Brilliant! Reviewed on: 2nd November 2020

Brilliant little brokerage

Will use again! Friendly and good service. Reviewed on: 30th October 2020

Brilliant service from Alex C

Will renew next year fo sho! Use them they are great Reviewed on: 29th October 2020

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