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Van Line Direct: Insurance Broker reviews

Name: Insurance Broker
Rating: 2.9 (114 reviews)

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2.90

Based on 114 reviews, last reviewed 5th Mar 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

52%

3 star

42%

Latest highest rating:

4

Another satisfied customer I shop around for best value every year but have stayed with Van line direct as they have always managed to match or better the deals so have been wit... Read more Reviewed on: 16th July 2025

Latest lowest rating:

1

Title: Charged for a policy I never validated Review: I attempted to arrange van insurance with Van Line Direct but did not proceed because they required a validation phone call before the policy... Read more Reviewed on: 5th March 2026

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About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

Van Line Direct Insurance Broker reviews (114)

Review of the Van Line Direct, Insurance Broker:

Clowns

I went on compare the meerkat for new van insurance and clicked what I thought was a good deal. Got this circus who then went through everything I had just put in already then quoted me £1300 when I paid £680 the year before. I then said no and was told I had to speak to someone from technical ??? However never got to as the customer service’s constantly hang up on you. I thought getting insurance should not be this hard then abandoned it and went onto a competitor company direct and got it for £500 cheaper with more perks. From now on I will just ring companies direct as a broker web sight to then put you onto a broker all adding their bits on ???? Reviewed on: 16th May 2023

excellent service !!!

mohammed assisted in sorting an existing query before setting a new policy up, saving myself the time and hassle of jumping between departments :) Reviewed on: 20th April 2021

Fantastic and helpful

really calm and slow when i had trouble understanding Reviewed on: 20th April 2021

Extra Mile :)

Customer service always willing to go the extra mile and doing all that they can tp make sure that the client leaves the call with a smile. Reviewed on: 19th April 2021

Very friendly and polite staff - helpful

Spoke to a lady who helped me with my documents. Quick and easy Reviewed on: 16th April 2021

Happy customer :-)

Great price and Abi was so helpful Reviewed on: 15th April 2021

Jamie

Friendly staff with great prices Reviewed on: 15th April 2021

Great prices - Friendly Staff

Arranging insurance with Vanline Direct was easy. The staff knows their product knowledge and were quite friendly. I also saved some money (which is a Plus) Reviewed on: 14th April 2021

best friendly service

spoke to a friendly member of the staff who saved me £100 on my insurnce Reviewed on: 14th April 2021

great price!

this company gave me the best price after searching around for an extensive amount of time! in the end spoke to an agent over the phone who was very helpful and within minutes my brand new van was insured. definitely recommend Reviewed on: 14th April 2021

Amazing customer service

Need to chance my vehicle over. Called Van line direct and was done in 10 mins. Very quick and professional. Reviewed on: 12th April 2021

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