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Van Line Direct: Insurance Broker reviews

2.97
Based on 112 reviews, last reviewed 16th Jul 2025
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
53%
See only 4 star reviews
4%
3 star
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0%
See only 2 star reviews
2%
See only 1 star reviews
41%

Latest highest rating:

4

Another satisfied customer I shop around for best value every year but have stayed with Van line direct as they have always managed to match or better the deals so have been wit... Read more Reviewed on: 16th July 2025
Glenn W's avatar
Glenn W

Latest lowest rating:

1

Disgusting company, been pestered now for a cancella... Disgusting company, been pestered now for a cancellation charge against me for a policy they cancelled themselves due to non disclosure of an incident... Read more Reviewed on: 21st June 2025
Martin Jones 's avatar
Martin Jones

About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

Van Line Direct Insurance Broker reviews (112)

Review of the Van Line Direct, Insurance Broker:

Clowns

1
I went on compare the meerkat for new van insurance and clicked what I thought was a good deal. Got this circus who then went through everything I had just put in already then quoted me £1300 when I paid £680 the year before. I then said no and was told I had to speak to someone from technical ??? However never got to as the customer service’s constantly hang up on you. I thought getting insurance should not be this hard then abandoned it and went onto a competitor company direct and got it for £500 cheaper with more perks. From now on I will just ring companies direct as a broker web sight to then put you onto a broker all adding their bits on ???? Reviewed on: 16th May 2023

Great value

5
Amazing customer service saved me money on my renewal and the process was quick and simple. Will be recommending. Reviewed on: 18th March 2021

worth my money

5
My van broke down during the pandemic and had to purchase a new van the sales prices now a days are extremely pricey thank heavens for van line direct who helped me get a very cheap price for what I thought was going to throw me in the deep end of my pocket. Reviewed on: 18th March 2021

Great service

5
Always easy going to process changes and great customer service. Reviewed on: 17th March 2021

Great Service

5
Great communication skills always quick when things need to be done. Reviewed on: 17th March 2021

Easy communication

5
Using the online system makes the communication very easy Reviewed on: 17th March 2021

Easy insurance

5
I would definitely recommend Van Line Direct as the process was easy and great customer service Reviewed on: 17th March 2021

Best customer service!

5
Very helpful and friendly staff. Reviewed on: 16th March 2021

Great customer service!

5
The staff are very professional. Reviewed on: 16th March 2021

Con merchants

1
Take your deposit before confirming details and then double the price. When you tell them not too bother they then try to charge you £25 for cancelling a policy that hasnt even started. Will be taking it up with the financial ombudsman. Reviewed on: 8th February 2021

James was amazing on the phones......

5
James was amazing on the phones, got me a great price. He had chat further than a normal broker usually would. Could imagine him doing speeches in the future. Cheers! Reviewed on: 20th January 2021
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