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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (516 reviews)

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4.88

Based on 516 reviews, last reviewed 22nd Dec 2025

35% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

In branch service review We feel that our test interests were catered for us in a timely and helpful way. Reviewed on: 22nd December 2025

Verified source

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

Vernon Building Society Mortgages reviews (516)

Review of the Vernon Building Society, Mortgages:

Excellent service from start to finish

Extremely professional and caring. From the off we were put at ease by Caroline who had a genuine empathy with what we were looking to achieve. We received an offer within a few weeks and the matter completed shortly after. A very stress free exercise and would highly recommend the Vernon Reviewed on: 4th June 2018

Great Service & Customer Care

As a first time buyer with a self build mortgage on a renovation (could I tick any more tedious boxes) the Vernon were I think the only company who would offer me a mortgage! Covid happened, we had delays & they were fantastic, patient & approachable. As they’re a smaller company I could always be sure I’d be able to speak to someone on the phone if needed. I didn’t hesitate to remortgage with them once i had completed our build & the remortgage was a straight forward, quick & painless process. Reviewed on: 25th March 2024

Customer service is great.

Customer service is great. When I called to organise a regular over-payment on my mortgage the phone was answered by a real human, not an automated 'press 1 press 2'. My query was dealt with quickly by a friendly member of the team. Can't fault them. Reviewed on: 25th March 2024

Good experience with Vernon so far - can’t fault them.

Good experience with Vernon so far - can’t fault them. Reviewed on: 25th March 2024

Willingness to listen and helpful

Willingness to listen and helpful Reviewed on: 25th March 2024

Simple, straightforward personalised service with a...

Simple, straightforward personalised service with a real person. My mortgage was tailored to my Personal circumstances not a one size fits all or computer generated product. The personal touch makes all the difference. Reviewed on: 25th March 2024

trying to find a mortgage when you are getting old

trying to find a mortgage when you are getting old is disturbingly complex and often leads nowhere. But Vernon accepted immediately and, realising my pension is £10.000 a month and continues even after my death, Vernon accepted very quickly. I was up and running in a very short time. Since then I have been amazed and satisfied with Vernon's non-bureaucratic and thus speedy management of my case. Reviewed on: 25th March 2024

Excellent

When contacting Vernon Building Society, all the staff I have spoken to have been very helpful and pleasant regarding my issue. Excellent service, many thanks. Reviewed on: 19th March 2024

Pre-historic

Need to write letters with more empathy. Reviewed on: 19th March 2024

Fantastic

The communication from Vernon Building Society is fantastic. Reviewed on: 19th February 2024

Brilliant

Very helpful staff, especially the manager at Bramhall. Reviewed on: 19th February 2024

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