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Vernon Building Society: Mortgages reviews

View other Vernon Building Society products
4.88
Based on 570 reviews, last reviewed 2nd Mar 2026
107% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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Latest highest rating:

5

Excellent Good customer service. Was called by a member of your staff a very polite person and very helpful. Reviewed on: 2nd March 2026
Stephen Everett's avatar
Stephen Everett

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024
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Verified Member
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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

Vernon Building Society Mortgages reviews (570)

Review of the Vernon Building Society, Mortgages:

Don't always believe

3
Money tooken for house valuation and it is our fault that we didn't wait for the answer first. But customer advisor was saying "no need to woried all should be okay, all looks good". Declined because of that there is gaps for last 4 years working (it is not true). Money for deposit are from student finance (Not true as well). Not even given a chance to prove that that it is not true. "You are in risk beacuse of Covid-19". So why giving a hope.. I do not recommended Reviewed on: 16th July 2020
Ela's avatar
Ela

Amazing service by Lucy

5
Lucy has been great, always kept me informed of how the process was going, even logged on to update me on her day off. She is a credit to your company, and I would like to tank her for her help Reviewed on: 7th July 2022
Michael Farray's avatar
Michael Farray

Helpful

4
Mortgage renewal letter was very confusing Reviewed on: 30th June 2022
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Verified Member

Family

5
Fantastic personal service much appreciated, excellent communication and thought for the customer. Reviewed on: 30th June 2022
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Verified Member

Helpful

5
Nothing, everything they do is excellent. Thank you. Reviewed on: 25th April 2022
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Verified Member

Personal Service

5
Cheaper mortgage products would be good. Reviewed on: 25th April 2022
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Verified Member

Outstanding

5
Love the fact the Vernon is local and supports the local community. Staff could not have been more helpful and friendly. Reviewed on: 25th April 2022
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Verified Member

Lives up to their values

5
At the Vernon they truly believe in reviewing all mortgage applications on a case by case basis and take all of the applicants circumstances into consideration to give a truly personal and individual service. Reviewed on: 4th April 2022
Leanne Milne's avatar
Leanne Milne

Knowledge, understanding & service.

5
The Vernon are always willing to consider a plausible mortgage enquiry for my clients. They will look to accept cases that we would ordinarily struggle to place with most other lenders. Using common sense underwriting, they are very easy to work with. Reviewed on: 15th March 2022
Guy Stuttard's avatar
Guy Stuttard

Vernon Building Society Branch Review

5
From my first meeting with your mortgage advisor till today been well satified with your company Reviewed on: 26th February 2022
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Verified Member

Helpful & Fast responses

5
The staff are easy to get hold of and always helpful with queries Reviewed on: 25th February 2022
Hannah's avatar
Hannah

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