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Virgin Money: Help to Buy: ISA reviews

Name: Help to Buy: ISA
Rating: 4.57 (23 reviews)

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4.52

Based on 23 reviews, last reviewed 11th Nov 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

70%

26%

3 star

2 star

Latest highest rating:

5

Modern Friendly banking Love banking with Virgin Money. It’s easy to use their online portal, I have great benefits and they are also very user friendly and trendy! Plus I ha... Read more Reviewed on: 30th April 2020

Latest lowest rating:

1

Staff so bad Staff were so bad they locked my money and refused to release it when it was time to buy a house. The sale fell through Reviewed on: 11th November 2022

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About this product

Virgin Money Help to Buy: ISA reviews (23)

Review of the Virgin Money, Help to Buy: ISA:

Fantastic interest but little high-street presence

Virgin Money's Help to Buy ISA is ideal for a first time buyer and the interest rate is fantastic. However, you may be required to attend a branch upon opening to provide photographic ID... problematic when they have such a small high-street presence! Reviewed on: 19th January 2018

Amazing scheme

Myself and my partner we’re saving up to buy our first home and decided to go with virgin as they gave us extra money once we reached a certain amount Reviewed on: 20th August 2018

Reply from Virgin Money Great to hear from you Charlie, glad we were able to help with this! You know where to find us if there's anything else. Thanks, Jane Response date: 5th September 2018

Help to buy helped me buy!

Amazing customer service helped me find the perfect ISA. I've now bought a property with their help, and along the way was able to enjoy complimentary coffee and amazing hospitality in their virgin money lounges throughout the UK. Amazing company; thank you so much! Reviewed on: 11th February 2018

Reply from Virgin Money Great to hear from you Calum, glad we were able to help with this. If there's anything else we can do, just let us know! Thanks, Jane Response date: 12th February 2018

Simple

Simple product, plenty of help... basic web interface Reviewed on: 25th January 2018

Love the brand

Really love being a Customer of Virgin Money and the Help to Buy ISA was easy to setup and manage Reviewed on: 25th January 2018

responsive and friendly

really patient with great assistance Reviewed on: 24th January 2018

Changing the face of banking and top notch customer service!

Online accounts are easy to manage and very competitive interest rates. Really cares about their customers and very modern way of banking! It’s definitely the future! Reviewed on: 31st December 2017

Good service

Clear information, regular updates, and helpful service. Reviewed on: 31st December 2017

Good interest rate

Great interest rate and easy to manage this account online. Reviewed on: 16th November 2017

Excellent rates

It is a great and easy service. Easy to set up help to buy ISA in preparation for my first home. All online which was slightly more challenging but was very easy to close down and they responded quickly to my questions about the steps to follow in order to receive my government bonus. Overall, very happy with the service. Reviewed on: 25th August 2017

Reply from Virgin Money Thanks for sharing your experience Alex! Hope you're very happy in your new home. Just give us a shout if you need help with anything else in the future. Thanks, Lindsay Response date: 31st August 2017

Top interest rate, super easy setup

Really easy to set up, great interest rates. What more could you want from an ISA account? The only real let down is the lack of an app! Reviewed on: 24th August 2017

Reply from Virgin Money Great to hear from you Travis! We've been focused on mobile optimisation for some time now to make the site mobile friendly. We've no updates to share on an app just yet, but as soon as there's an update we'll be sure to keep you in the loop! Thanks, Lindsay Response date: 31st August 2017

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