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Virgin Money: Regular Savings reviews

Name: Regular Savings
Rating: 4.03 (59 reviews)

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4.11

Based on 59 reviews, last reviewed 19th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

57%

19%

12%

Latest highest rating:

5

always great interest rates and prodcuts. always great interest rates and prodcuts. have been using Virgin for around 10 years. Thier web page is easy to navigate too. Reviewed on: 19th June 2025

Latest lowest rating:

1

Untrustworthy bank, awful staff If you care about your savings keep away. Bank stores are so few that when you have issues you won’t get resolution. Reviewed on: 19th November 2022

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Virgin Money Regular Savings reviews (59)

Untrustworthy bank, awful staff

If you care about your savings keep away. Bank stores are so few that when you have issues you won’t get resolution. Reviewed on: 19th November 2022

Would give zero stars

Moneys not safe with virgin. Account blocked for 5 weeks, no reason, no apology Reviewed on: 11th November 2022

Terrible rude customer service

Very rude customer service, bad app always blocks access Reviewed on: 9th November 2022

Worst bank ever

Don’t use their accounts unless you want to gamble with the risk of having your account locked, closed or frozen upon the whims of terrible customer service. This bank entices unsuspecting customers with special interest rates, because it’s a ‘challenger’ bank not one of the well known and well funded ones. It will take your money and lend it out in a ponzi like scheme. They are the worst bank at then freezing customer accounts for no reason. They hide behind secrecy and will do their best to cause you hardship. Reviewed on: 26th October 2022

Good compamy

Pleasure to deal with them, will probably use again in the future Reviewed on: 15th September 2022

Ease of use

All services I've had with Virgin Money, formerly Clydesdale Bank Plc. have been easy to use, customer service is helpful and quick to answer. I hold several products with them, current account, savings and ISA. I have been with this company since I was 16 for some 25+ years. Reviewed on: 23rd March 2022

They do NOT have a 4.16 score

Go to Trustpilot and see for yourself where they are the very lowest rated on the site for a very good reason. Customer service is abysmal and shockingly rude. Thats only if you get through to someone. Twice after being on hold for an hour they then cut me off. They make it extremely difficult to get your money back from savings, cannot do it online, cannot get through by phone, closest branch hours away. Please, please dont risk your money with them, there are better offers out there. Reviewed on: 10th March 2022

Helpfull

helpful when you go to the branch Reviewed on: 6th March 2022

Helpful staff

Very helpful, well mannered staff. Really assisted me in understanding a new service and engaged with me throughout and made a necessary task very pleasant Reviewed on: 31st January 2022

Good rates but confusing it systems

Generally not much to complain about but the may different log in systems for different products are confusing Reviewed on: 15th March 2021

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