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Virgin Money: Credit cards reviews

Name: Credit cards
Rating: 3.96 (799 reviews)

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3.78

Based on 799 reviews, last reviewed 21st Aug 2025

33% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

63%

11%

20%

Latest highest rating:

5

Would 100% recommend Great experience and easy to use the app, when I’ve had to contact them it’s always been easy Reviewed on: 13th June 2025

Latest lowest rating:

1

This bank has one of the worst service out there. This bank has one of the worst service out there. We have banked with them for over 65 years. The credit card cancels transactions without notificatio... Read more Reviewed on: 21st August 2025

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Credit cards reviews (799)

Excellent informed Service

All offers and daily business are clearly explained and transparent. Therefore a straightforward product to use with ease and confidence. Reviewed on: 9th December 2018

Just fine

Not outstanding, but definitely not rubbish. Reviewed on: 9th December 2018

Amazing Virgin credit cards

Really great service, online account which is always there and useful emails about all their products and savings advice, plus plenty of prize draws to enter. Reviewed on: 9th December 2018

Credit card

I like the credit card. It lets me do what I need to Reviewed on: 7th December 2018

Banking as it should be

We have used virgin money regularly as credit cards go they are fantastic, any problems quickly sorted. Need advice pop into one of their lounges. No horror stories just plain friendly helpful advice. Reviewed on: 7th December 2018

Fantastic Interest Rates

Really like the way Virgin Money offer 0% rates Reviewed on: 7th December 2018

Very fair and honest product

Always clear and uncluttered emails and easy to use website. Applicable advice given and shown to be on the side of the customer. A product to have confidence in. Reviewed on: 7th December 2018

First Credit card owned

Smooth, easy, and quick application process with instant result of approval. Superb! Reviewed on: 7th December 2018

Simply the worst service I've ever received

I don't know where to start describing how awful Virgin Money is. I had a Virgin Atlantic affinity credit card, which was through MBNA. The service was pretty good. Then they forced me to switch to Virgin Money. That's when the nightmares started. It's hard to imagine how the service could be any worse. Everything about the online service, verification process, telephone service and general attitude is worse than any comparable offering I've ever come across. Avoid at all costs. Reviewed on: 6th December 2018

Disappointing

Took out a virgin credit card on 0% finance deal for balance transfers. Email from Virgin went into my junk email & they did not send anything in post so I was a day late setting up direct debit for first payment. Therefore the promotion was 'invalid' & they charged a very high interest rate. Customer services team difficult to get through to & very unhelpful . . . Reviewed on: 4th December 2018

Reply from Virgin Money I'd be more than happy to look into this for you Vittoria. I'd just need to take a few details from you, can you email your postal address and contact number to [email protected]? Thanks, Holly Response date: 5th December 2018

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