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Virgin Money: Credit Cards reviews

Name: Credit Cards
Rating: 3.96 (792 reviews)

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3.74

Based on 792 reviews, last reviewed 17th Apr 2025

33% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

63%

11%

20%

Latest highest rating:

5

The staff are absolutely fantastic they are helpful,... The staff are absolutely fantastic they are helpful,will come and ask if you are okay and can they help in anyway. Reviewed on: 17th April 2025

Latest lowest rating:

1

Disgusted with fees Purchased a product from an overseas seller and while I understand there are international transaction fees I wasn't expecting $130 for a computer to ... Read more Reviewed on: 11th March 2025

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs. Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

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Virgin Money Credit Cards reviews (792)

First Credit card owned

Smooth, easy, and quick application process with instant result of approval. Superb! Reviewed on: 7th December 2018

Simply the worst service I've ever received

I don't know where to start describing how awful Virgin Money is. I had a Virgin Atlantic affinity credit card, which was through MBNA. The service was pretty good. Then they forced me to switch to Virgin Money. That's when the nightmares started. It's hard to imagine how the service could be any worse. Everything about the online service, verification process, telephone service and general attitude is worse than any comparable offering I've ever come across. Avoid at all costs. Reviewed on: 6th December 2018

Disappointing

Took out a virgin credit card on 0% finance deal for balance transfers. Email from Virgin went into my junk email & they did not send anything in post so I was a day late setting up direct debit for first payment. Therefore the promotion was 'invalid' & they charged a very high interest rate. Customer services team difficult to get through to & very unhelpful . . . Reviewed on: 4th December 2018

Reply from Virgin Money I'd be more than happy to look into this for you Vittoria. I'd just need to take a few details from you, can you email your postal address and contact number to [email protected]? Thanks, Holly Response date: 5th December 2018

Good cashback perk

Cashback perk can be very advantageous if used smartly. Email newsletter is good with offers and competitions. Managing through phone isn’t the easiest as some competitors - no app with iphone finger scan. Reviewed on: 19th November 2018

Reply from Virgin Money Hello James, thanks for sharing your feedback. We'll update our customer in regards to an app as soon as we have any news. Thanks, Lindsay. Response date: 22nd November 2018

Terrible service

Really not helpful, I wouldn’t say any part of the process of account set up or maintaining has been a good one. The likes of other banks go out of their way to help and understand you. Virgin is very one track minded and this isn’t helpful. A new account, didn’t know payment date as not received a statement then interest charged now. Other banks would only charge a late payment fee. But virgin don’t. Terrible really. I would never recommend to anyone. Reviewed on: 17th November 2018

Reply from Virgin Money Good Afternoon, thanks for getting in touch. If you'd like me to investigate further, please email your details across to [email protected] and I'd be happy to. Thanks, Lindsay Response date: 22nd November 2018

Great rates, great credit card

I have had a virgin credit card for a number of years at a fixed low rate. I have always found it fantastic and have found the staff excellent when I have had to contact them. Reviewed on: 14th November 2018

Reply from Virgin Money Great to hear from you Gillian, thanks for the feedback. Just let us know if there's anything else we can do to help. Thanks, Lindsay Response date: 17th November 2018

Top company

Love the personalizing of cards went for sex pistols and customer service is great Reviewed on: 9th November 2018

Excellent company

Efficient service and excellent communication and offers. Website is easy to navigate too. Reviewed on: 8th November 2018

Total disgrace

6+ phone calls to customer service (That's a joke) waiting over 30 mins & still no body answers.... total embarrassment to the virgin brand.... wouldn't touch them with a barge poll in the future....... Reviewed on: 9th September 2018

Reply from Virgin Money Thanks for getting in touch Robbie, hope you managed to get sorted with this. If there's something we can look into further for you, just email your details to [email protected]. Thanks, Jane Response date: 1st October 2018

Terrible service, no app, online payment is so difficult to access.

They have no app, which is ridiculous and basically unheard of. Because of this and the draconian security needed to sign onto their web portal, and admittedly moving house, being in the middle of renovations and living out of boxes, I was a day late with a payment and they removed my interest free offer. I called as soon as I realised, waiting for nearly half an hour to speak to someone. The customer service then made me wait a week for a call back, offering a conversation, but in the end just said they couldn't help again. They also called in the middle of my weekend. Knowing I'd be lucky to get another call back I regretfully took the call. The woman said she had no authority to do anything. Not sure why I waited for the call. Steer clear of this terrible service! Not worth it. Reviewed on: 15th August 2018

Reply from Virgin Money Hi there, I can see I've went back to your review with us over on Trust Pilot. Hope that helps. Thanks, Abbie Response date: 18th August 2018

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