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Virgin Money: Credit cards reviews

Name: Credit cards
Rating: 3.83 (804 reviews)

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3.83

Based on 804 reviews, last reviewed 16th Apr 2026

300% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

63%

11%

20%

Latest highest rating:

5

The thing that sets Virgin Money apart is the experi... The thing that sets Virgin Money apart is the experience from the minute you apply until you register the app. It’s smart, modern, and crystal clear. ... Read more Reviewed on: 13th April 2026

Latest lowest rating:

1

Ignore formal complaints and SAR I raised a formal complaint and despite replying several times and requesting a SAR they have ignored me. Astonishing isn't it. What is crazy is that ... Read more Reviewed on: 16th April 2026

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Credit cards reviews (804)

Fantastic Interest Rates

Really like the way Virgin Money offer 0% rates Reviewed on: 7th December 2018

Very fair and honest product

Always clear and uncluttered emails and easy to use website. Applicable advice given and shown to be on the side of the customer. A product to have confidence in. Reviewed on: 7th December 2018

First Credit card owned

Smooth, easy, and quick application process with instant result of approval. Superb! Reviewed on: 7th December 2018

Simply the worst service I've ever received

I don't know where to start describing how awful Virgin Money is. I had a Virgin Atlantic affinity credit card, which was through MBNA. The service was pretty good. Then they forced me to switch to Virgin Money. That's when the nightmares started. It's hard to imagine how the service could be any worse. Everything about the online service, verification process, telephone service and general attitude is worse than any comparable offering I've ever come across. Avoid at all costs. Reviewed on: 6th December 2018

Disappointing

Took out a virgin credit card on 0% finance deal for balance transfers. Email from Virgin went into my junk email & they did not send anything in post so I was a day late setting up direct debit for first payment. Therefore the promotion was 'invalid' & they charged a very high interest rate. Customer services team difficult to get through to & very unhelpful . . . Reviewed on: 4th December 2018

Reply from Virgin Money I'd be more than happy to look into this for you Vittoria. I'd just need to take a few details from you, can you email your postal address and contact number to [email protected]? Thanks, Holly Response date: 5th December 2018

Good cashback perk

Cashback perk can be very advantageous if used smartly. Email newsletter is good with offers and competitions. Managing through phone isn’t the easiest as some competitors - no app with iphone finger scan. Reviewed on: 19th November 2018

Reply from Virgin Money Hello James, thanks for sharing your feedback. We'll update our customer in regards to an app as soon as we have any news. Thanks, Lindsay. Response date: 22nd November 2018

Terrible service

Really not helpful, I wouldn’t say any part of the process of account set up or maintaining has been a good one. The likes of other banks go out of their way to help and understand you. Virgin is very one track minded and this isn’t helpful. A new account, didn’t know payment date as not received a statement then interest charged now. Other banks would only charge a late payment fee. But virgin don’t. Terrible really. I would never recommend to anyone. Reviewed on: 17th November 2018

Reply from Virgin Money Good Afternoon, thanks for getting in touch. If you'd like me to investigate further, please email your details across to [email protected] and I'd be happy to. Thanks, Lindsay Response date: 22nd November 2018

Great rates, great credit card

I have had a virgin credit card for a number of years at a fixed low rate. I have always found it fantastic and have found the staff excellent when I have had to contact them. Reviewed on: 14th November 2018

Reply from Virgin Money Great to hear from you Gillian, thanks for the feedback. Just let us know if there's anything else we can do to help. Thanks, Lindsay Response date: 17th November 2018

Top company

Love the personalizing of cards went for sex pistols and customer service is great Reviewed on: 9th November 2018

Excellent company

Efficient service and excellent communication and offers. Website is easy to navigate too. Reviewed on: 8th November 2018

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