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Virgin Money: Credit Cards reviews

Name: Credit Cards
Rating: 3.96 (798 reviews)

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3.79

Based on 798 reviews, last reviewed 13th Jun 2025

50% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

11%

19%

Latest highest rating:

5

Would 100% recommend Great experience and easy to use the app, when I’ve had to contact them it’s always been easy Reviewed on: 13th June 2025

Latest lowest rating:

1

Disgusted with fees Purchased a product from an overseas seller and while I understand there are international transaction fees I wasn't expecting $130 for a computer to ... Read more Reviewed on: 11th March 2025

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Virgin Money Credit Cards reviews (798)

Easy to use

The online accessibility of the virgin money credit card is a big plus. The account is easy to manage, the credit decision was very fast and the interest free period competitive Reviewed on: 29th June 2018

Reply from Virgin Money Hi there, thanks for getting in touch. Glad to hear you're happy with your Credit Card, just get in touch if there's anything we can help with. Thanks, Jane Response date: 7th July 2018

Great 0% offer

Very easy to apply, set up, transfer and set up repayments. Would definitely recommend. Reviewed on: 10th June 2018

Reply from Virgin Money Hello Kevin, thanks for getting in touch to give us all your feedback. We appreciate it. Thanks, Lindsay. Response date: 16th June 2018

Virgin Money Pre-Paid Mastercard

I found the pre-paid card was a great way to help the offspring when they were travelling abroad. The scheme allowed for a second named card to be added on the same account. Website management page gave useful information on where the money was going. I thought it was a good way to manage travel money for them without much risk. Overall no more expensive than Western Union etc. Reviewed on: 7th June 2018

Reply from Virgin Money Thanks for your feedback. Lindsay Response date: 16th June 2018

Awful customer service

Awful customer service Lure you in with a 0% balance transfer then con you in to start paying interest I have already sent my details to your email address and it just gets ignored Reviewed on: 26th April 2018

Reply from Virgin Money Thanks for getting in touch Dale, if you'd like me to take a look into this for you just email your details to [email protected]. Thanks, Jane Response date: 2nd May 2018

Interest Free Credit Card

Great customer experience, great interest free period! Reviewed on: 11th April 2018

Reply from Virgin Money Hi there, thanks for your feedback! Great to hear you're happy with your Credit Card, just get in touch if there's anything we can help with. Thanks, Jane Response date: 11th April 2018

Great customer Service

Happy to help with anything I needed Reviewed on: 5th April 2018

Reply from Virgin Money Hi Anna, thanks for the feedback. You know where we are if you need hand with anything in the future, just give us a shout! Thanks, Lindsay Response date: 7th April 2018

Poor service

Virgin money don’t wven reply when they have asked for your details absolutely discussing do not use them Reviewed on: 30th March 2018

Reply from Virgin Money Hi Gary, if you’d like me to step in please email your name, address and contact number over to [email protected] and I’ll get the ball rolling. Thanks, Lindsay Response date: 31st March 2018

Not to be trusted

Virgin money expect you to log online to check when you are due to make a payment, they say they send email and texts but don’t, even when you send a secure message they say log on to see your reply and guess what nothing there avoid 100% Reviewed on: 25th March 2018

Reply from Virgin Money Morning Gary, can you email your details including postal address and best contact number to [email protected] so I can help with this? Thanks, Jane Response date: 26th March 2018

Great customer service & easy to use website

I have a Virgin money credit card and love how easy it is to manage the card online, the site is easy to navigate and i can clearly see everything I need to and also make payments as and when I want to. Plus when I've needed to contact customer services they have always been quick to answer and also been very helpful Reviewed on: 11th February 2018

Reply from Virgin Money Thanks for getting in touch Claire, great to know you're happy with your Credit Card account! Just get back in touch if there's anything you'd like us to take a look at. Thanks, Jane Response date: 12th February 2018

Great customer service

after having a problem with my card that left me stranded they were able to fix this problem on time and quickly for me Reviewed on: 11th February 2018

Reply from Virgin Money Thanks for leaving your feedback Rachel, happy to know we were able to get this sorted for you! You know where to find us if there's anything else. Thanks, Jane Response date: 12th February 2018

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