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Virgin Money: Credit cards reviews

Name: Credit cards
Rating: 3.85 (806 reviews)

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3.85

Based on 806 reviews, last reviewed 18th Apr 2026

50% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

63%

11%

20%

Latest highest rating:

5

Excellent balance transfer rates Excellent balance transfer rates, got me out of a tough time without incurring additional interest Reviewed on: 18th April 2026

Latest lowest rating:

1

Ignore formal complaints and SAR I raised a formal complaint and despite replying several times and requesting a SAR they have ignored me. Astonishing isn't it. What is crazy is that ... Read more Reviewed on: 16th April 2026

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Credit cards reviews (806)

Virgin Money Pre-Paid Mastercard

I found the pre-paid card was a great way to help the offspring when they were travelling abroad. The scheme allowed for a second named card to be added on the same account. Website management page gave useful information on where the money was going. I thought it was a good way to manage travel money for them without much risk. Overall no more expensive than Western Union etc. Reviewed on: 7th June 2018

Reply from Virgin Money Thanks for your feedback. Lindsay Response date: 16th June 2018

Awful customer service

Awful customer service Lure you in with a 0% balance transfer then con you in to start paying interest I have already sent my details to your email address and it just gets ignored Reviewed on: 26th April 2018

Reply from Virgin Money Thanks for getting in touch Dale, if you'd like me to take a look into this for you just email your details to [email protected]. Thanks, Jane Response date: 2nd May 2018

Interest Free Credit Card

Great customer experience, great interest free period! Reviewed on: 11th April 2018

Reply from Virgin Money Hi there, thanks for your feedback! Great to hear you're happy with your Credit Card, just get in touch if there's anything we can help with. Thanks, Jane Response date: 11th April 2018

Great customer Service

Happy to help with anything I needed Reviewed on: 5th April 2018

Reply from Virgin Money Hi Anna, thanks for the feedback. You know where we are if you need hand with anything in the future, just give us a shout! Thanks, Lindsay Response date: 7th April 2018

Poor service

Virgin money don’t wven reply when they have asked for your details absolutely discussing do not use them Reviewed on: 30th March 2018

Reply from Virgin Money Hi Gary, if you’d like me to step in please email your name, address and contact number over to [email protected] and I’ll get the ball rolling. Thanks, Lindsay Response date: 31st March 2018

Not to be trusted

Virgin money expect you to log online to check when you are due to make a payment, they say they send email and texts but don’t, even when you send a secure message they say log on to see your reply and guess what nothing there avoid 100% Reviewed on: 25th March 2018

Reply from Virgin Money Morning Gary, can you email your details including postal address and best contact number to [email protected] so I can help with this? Thanks, Jane Response date: 26th March 2018

Great customer service & easy to use website

I have a Virgin money credit card and love how easy it is to manage the card online, the site is easy to navigate and i can clearly see everything I need to and also make payments as and when I want to. Plus when I've needed to contact customer services they have always been quick to answer and also been very helpful Reviewed on: 11th February 2018

Reply from Virgin Money Thanks for getting in touch Claire, great to know you're happy with your Credit Card account! Just get back in touch if there's anything you'd like us to take a look at. Thanks, Jane Response date: 12th February 2018

Great customer service

after having a problem with my card that left me stranded they were able to fix this problem on time and quickly for me Reviewed on: 11th February 2018

Reply from Virgin Money Thanks for leaving your feedback Rachel, happy to know we were able to get this sorted for you! You know where to find us if there's anything else. Thanks, Jane Response date: 12th February 2018

Virgin Money and Stonewall - Best Credit Card Partnership EVER

Virgin Money issue a credit card in partnership with Stonewall in support of the LGBT community. The card rocks a beautiful rainbow without the front embossing. The credit card number is on the back. Loved the process from applying for the card to taking advantage of the fantastic balance transfer and retail offers. Reviewed on: 9th February 2018

Reply from Virgin Money Hey Miko, thanks for giving us your wonderful feedback and for sharing your experience with us. Let me know if you ever need a hand with anything. Thanks, Lindsay Response date: 10th February 2018

Quick, easy & honest

Recently took out a credit card, hole process was really easy and clear. If I have any issues or questions they are immediately answered or resolved Reviewed on: 8th February 2018

Reply from Virgin Money Thanks for getting in touch, it's great to hear your feedback! You know where to find us if there's anything we can help with. Thanks, Jane Response date: 8th February 2018

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