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Virgin Money: Credit Cards reviews

Name: Credit Cards
Rating: 3.96 (798 reviews)

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3.79

Based on 798 reviews, last reviewed 13th Jun 2025

50% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

11%

19%

Latest highest rating:

5

Would 100% recommend Great experience and easy to use the app, when I’ve had to contact them it’s always been easy Reviewed on: 13th June 2025

Latest lowest rating:

1

Disgusted with fees Purchased a product from an overseas seller and while I understand there are international transaction fees I wasn't expecting $130 for a computer to ... Read more Reviewed on: 11th March 2025

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs. Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

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Virgin Money Credit Cards reviews (798)

Excellent service from virgin money

I would recommend Virgin money to all my family&friends because : Virgin Money are : Clear simple& outstanding in service.100%customer feedback I give to Virgin Money Reviewed on: 31st January 2018

Reply from Virgin Money Thanks for your lovely comments Summer, glad to hear we were able to help! You know where to find us if there's anything we can take a look at for you. Thanks, Jane Response date: 1st February 2018

Bad customer service

Take decisions for no apparent reason without informing their customers. Avoid Reviewed on: 31st January 2018

Reply from Virgin Money Thanks for getting in touch. If there's anything you'd like me to take a look at, can you email your details to [email protected]? Thanks, Jane Response date: 31st January 2018

Terrible service

Twice they have blocked my card simply for PAYING THE BALANCE! Both times they said it looked like suspect fraudulent activity! Yes because clearing your balance is fraud. Twice u had the embarrassment of having the card declined at a shop with a queue behind me. And then the worst bit it takes ages to get hold of a real person when calling customer service. I will never use this card again and could never recommend it. I was asked for an update here it is: Emailed the email in the reply. No response! AVOID this company like the plague. There are much better options out there. It's all fine and well until something goes wrong and then you're hung out to dry. Reviewed on: 31st January 2018

Reply from Virgin Money Hi there, let's take a look at this for you. If you email your postal address and best contact number to [email protected], I'll take it from there. Thanks, Jane Response date: 31st January 2018

100 % Customer Service

Great customer service. Anytime I have spoken with Virgin Money I have been completely satisfied. Great offers and promotions. I would highly recommend Virgin Money. Reviewed on: 30th January 2018

Reply from Virgin Money Thanks for your feedback Mark, you can find more information about our current offers and prizes here; https://uk.virginmoney.com/virgin/service/offers-and-prizes/. Just let us know if there's anything else we can help with. Thanks, Jane Response date: 31st January 2018

Fake 'customer service' pretending to care

Further to my earlier review, Virgin offered to help on this website and to look into further. Please don't be fooled, they didn't care and just wanted to appear that they were doing something. Either the service team are useless or have no power, neither of which justifies their salaries. If they offer to look into your complaint further, don't get your hopes up or waste your time. Virgin = thieves. Reviewed on: 29th January 2018

Brilliant

Fabulous credit card provider. Generous term for 0% purchase cards and favorable rates for balance transfer. Reviewed on: 29th January 2018

Internet hike

I was fairly happy with my card until I had a big hike in the interest rate. Basically I could absorb this new rate or freeze my card at the existing rate. I chose the latter. No account given of being a loyal customer and paying on time. Disappointing. Reviewed on: 29th January 2018

Stone age banking...

Where is the Virgin credit card app? Why is there such a poor log in experience on a browser, on my phone! Everyone else is using fingerprint... Even this form has cta's (calls to action) that are too small for my finger! Time to start optimising your customer experience! Reviewed on: 28th January 2018

Reply from Virgin Money Good to hear from you Theo, our focus is on mobile optimisation right now but we'll let our customers know as soon as there's any app news. Thanks, Jane Response date: 31st January 2018

The best credit card out rhere!

Virgin have great offers on. Great customer service. Never had an problems and would definitely recommend. Reviewed on: 27th January 2018

Good rates

Good rates. Helpful card and staff, but like a mobile app for ease of access. Reviewed on: 26th January 2018

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