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Virgin Money: Credit cards reviews

Name: Credit cards
Rating: 3.96 (799 reviews)

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3.79

Based on 799 reviews, last reviewed 21st Aug 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

63%

11%

20%

Latest highest rating:

5

Would 100% recommend Great experience and easy to use the app, when I’ve had to contact them it’s always been easy Reviewed on: 13th June 2025

Latest lowest rating:

1

This bank has one of the worst service out there. This bank has one of the worst service out there. We have banked with them for over 65 years. The credit card cancels transactions without notificatio... Read more Reviewed on: 21st August 2025

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Credit cards reviews (799)

Leave well alone

PLEASE BE AWARE: Horrendous company who after having a plus balance balance on a credit card ,refused to pay back the funds.Had to report to Hampshire Police that Virgin Money UK had commited theft against me today. Once you open an account they refuse to close it as per your legal entitlement - leaving you powerless. Outrageous customer services and I would recommend that if you want days of worry,pain and anguish this is the company for you! Reviewed on: 9th September 2017

Reply from Virgin Money We'd be happy to take a look into this for you Scott, and would just need a few details to find you on this end. Can you email your postal address and best contact number to [email protected]? Thanks, Jane Response date: 11th September 2017

be nice to have a card to use - update

The card that was due did not turn up when it should have. However a card turned up yesterday and another today!! I am now out of the 60 day 0% transfer period so the card is useless to me now. No one has contacted me despite my complaints. This is the worst service I have ever received. The most disappointing this is - No one cares. Reviewed on: 22nd August 2017

Reply from Virgin Money Sorry for the delay in replying to you Joanna. Did you email your details over to [email protected] so we could step in and take a look? Thanks, Lindsay Response date: 31st August 2017

be nice to have a card to use

took out this card in june yet despite 3 phone calls I have still not received the card. was wanting to take advantage of the 60 day 0% interest offer but that time has now elapsed. I have now emailed a complaint as I do not have the time or will to sit through another phone call. cannot believe a company like this cannot even manage to get a card to a new customer. Reviewed on: 16th August 2017

Reply from Virgin Money Thanks for getting in touch Joanna. We'd be happy to look into this further for you and would just need a few details. Can you email your postal address and best contact number to [email protected]? Thanks, Jane Response date: 16th August 2017

Great Credit Card Deals

Virgin have some great offers on there credit cards on both balance transfers and 0% ...... very quick and easy to apply....Confirmed in minutes. Reviewed on: 21st July 2017

Reply from Virgin Money Hi Simon, good to hear you found applying for your new Credit Card so simple! You know where we are if there's anything we can help with. Thanks, Jane Response date: 24th July 2017

Easy transfer

Great rate for transfer from another Credit Card and 0% for 25 months... for both transfers and purchases and it was all done through an easy step by step application without the 'jargon' Reviewed on: 30th June 2017

Reply from Virgin Money Thanks for getting in touch Karl, it's great to hear you're happy with your new Credit Card! Let us know if there's ever anything we can do to help. Thanks, Jane Response date: 1st July 2017

Great credit card

Got 40 months interest free, Also got a card to use virgin money lounges great coffee and pastries for free. Great customer service too Reviewed on: 22nd June 2017

Reply from Virgin Money Glad to hear you're loving our Lounges John! You can also see the other offers and benefits you can take advantage of here- https://uk.virginmoney.com/virgin/service/offers-and-prizes/. Let me know if you have any questions. Thanks, Abbie Response date: 27th June 2017

Best value Credit Card.

The most competitive Credit Card I have had to date, that consistently offers value for money. Reviewed on: 22nd June 2017

Reply from Virgin Money Fantastic to hear you're happy with the Card Ian! We'll be here if you need anything else. Thanks, Abbie Response date: 27th June 2017

GOOD RATES GREAT TO DEAL WITH

GREAT OVERALL COMPANY NO PROBLEMS GREAT ONLINE FACILITY Reviewed on: 20th June 2017

Reply from Virgin Money Great to hear you’re happy with your Credit Card Heather! While you’re online, feel free to browse all the current offers and discounts here; https://uk.virginmoney.com/virgin/service/offers-and-prizes/. Thanks, Jane Response date: 20th June 2017

Great offer

I have a two year 0% credit card but this has been a great deal and the minimum payments are so achievable that I can easily pay it off. If I have had any questions or issues they are easily answered, and all the communication has been good. Plus no naggiing or harassing with other offers! Reviewed on: 12th June 2017

Reply from Virgin Money Very pleased to hear your fantastic feedback Elizabeth! If you need anything else, you know where to find us. Thanks, Abbie Response date: 12th June 2017

No constant nagging

They just let you go on with it and offer good deals Reviewed on: 11th June 2017

Reply from Virgin Money Lovely to hear your comments Gina, thanks for the feedback. We'll be here if you need anything else from us! Thanks, Abbie Response date: 12th June 2017

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