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Virgin Money: Essential Current Account reviews

Name: Essential Current Account
Rating: 3.04 (141 reviews)

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3.00

Based on 141 reviews, last reviewed 2nd Apr 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

39%

11%

38%

Latest highest rating:

5

Very helpful staff who know there jobs Any time I go into the bank in inverurie Aberdeenshire they are polite and very helpful all ways asking how they can help you, they also keep the bank... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

1

Completely useless, l have been on the phone for ove... Completely useless, l have been on the phone for over two hours no response Reviewed on: 4th June 2024

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About this product

The Virgin Money Essential Current Account is no longer available to new customers.

Virgin Money reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Essential Current Account reviews (141)

Review of the Virgin Money, Essential Current Account:

when you put money into VIrgin current account forget access to it

I have been trying to transfer my money to another account of mine but they block the payment. called numerus times, they promised they ll unlock the payment, nothing happened even the day after. Called again telling them I need the money transfer right away or I am referring to the ombusdman and they hung up. will refer to Ombudsman and all the authorities. AVOID LIKE THE PLAGUE! Reviewed on: 18th September 2021

INTERNET ACCOUNT THAT CANNOT BE OPERATED ON INTERNET

My M Plus account has been blocked for the last three days. Have rung them five times no help by rude, unprofessional uneducated staff who does not have a clue about what they are talking about and have been lied to, at times during the conversation have held the phone for over 40 minutes, can't get any money out to buy food wish to close the account but not able to as the account has been blocked You ring and speak to staff who cannot do anything as the account has been blocked. wish I had never heard of Virgin Money Please Please stay well away from this bank as it is really not a bank - opened an internet bank account - cannot operate the account via internet Had enough - will have to go to a branch to close the accounts hoping that there are no further problems created by Virgin my request to all is to close their accounts by transferring to other high street banks Reviewed on: 27th October 2021

Bunch of bankers

Don't offer Internet banking which is essential during a global pandemic. Can only view!! What good is that. Staff rude lacking good manners and courtesy I will be leaving Reviewed on: 24th October 2021

They dont even deserve 1 star

As others have commented - They lock your money away and will not let you access it - very very shady practice. To say customer service is shockingly bad would be an understatement. There is NO customer service. Using the app is hideous and internet banking is impossible to use without using the app at the same time. Steer clear of Virgin Money! Reviewed on: 18th September 2021

Still on hold

Been on hold to close my account for 57 minutes and still waiting... Reviewed on: 14th September 2021

Can close your account with 2 months notice without explanation

Got a letter saying that they are closing my account in 2 months. I don't believe that I have committed any misconduct but it would be nice to get a reply from the branch manager. Matter has now gone to financial ombudsman Reviewed on: 6th September 2021

Useless app

I don't get any notifications of transactions till the next day it sends wrong balance alerts and overall its useless really considering moving to another bank as fed up with virgin Never had any problems when it was clydesdale bank Reviewed on: 2nd September 2021

Appalling service and useless authentication code process

Since Virgin Money has started to send authentication codes to enable access to online banking, their system has basically locked me out. They claim that the non-arrival of the code is the fault of Virgin Mobile. Yet many other banks that I have accounts with work perfectly well - their authentication code whizzes through within a few seconds. Hence it is Virgin Money that has not made the necessary adjustment to allow their customers to receive their code if they also happen to use Virgin Mobile. There are other problems too such as not sending a temporary password when requested by phone, and giving so much automated information when calling that it takes at least 5 minutes to get through to an advisor. Avoid this company if you also happen to have Virgin Mobile Reviewed on: 20th August 2021

App is great and great switch offer

Free wine who wouldn't want that. The switching process was straightforward and the banking app works great. I've never needed to speak to anyone as I can do everything I need to do on the app. Reviewed on: 19th August 2021

BANK TAKEOVER

I HAVE BEEN WITH CLYDESDALE BANK 30 YEARS HOWEVER WITH LITTLE OR NO DISCUSSION BANK WAS TAKEN OVER BY VIRGIN MONEY , AS A CUSTOMER FELT LET DOWN. Reviewed on: 9th August 2021

Current Account

Website is great as it works along side the app, the security side seems really good as it uses a combination of both app and website. It was really easy to apply for the product Reviewed on: 11th April 2021

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