Yorkshire Bank Reviews

Ratings based on 114 reviews Last review 1 month ago
3.63 / 5Great overall rating

Yorkshire Bank believe that a bank should always play its part in its community and the customer should always be at the very centre of Yorkshire Bank. Smart Money People is the place for Yorkshire Bank reviews. Read and write reviews to help increase...

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Yorkshire Bank believe that a bank should always play its part in its community and the customer should always be at the very centre of Yorkshire Bank. Smart Money People is the place for Yorkshire Bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Yorkshire Bank Reviews (114)

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2nd September 2020

Snails move quicker than Yorkshire Bank

I should have read the reviews 85% give Yorkshire Bank 1 Star rating on Trustpilot they cant all be wrong. I switched from RBS some 8 weeks ago and am still waiting for Yorkshire Bank to open a currency and savings account. My Euro account is frozen...

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I should have read the reviews 85% give Yorkshire Bank 1 Star rating on Trustpilot they cant all be wrong. I switched from RBS some 8 weeks ago and am still waiting for Yorkshire Bank to open a currency and savings account. My Euro account is frozen with RBS as it is no longer linked to a current account, my only option is to move it to a new currency account with Yorkshire Bank and I am unable to issue any Euro invoices as I do not have bank account details for payments. If I could switch back I would do. HEED THE REVIEWS

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7th May 2020

You let your business customers down.

Other banks are authorising bounce back loans in a couple of hours. You've had my application for 4 days and no update, no person to speak to about it, emails no answered. In a time of crisis then you should be helping your business customers not...

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Other banks are authorising bounce back loans in a couple of hours. You've had my application for 4 days and no update, no person to speak to about it, emails no answered. In a time of crisis then you should be helping your business customers not hindering them.

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3rd May 2020

Great Bank, Great Service!

I have been with Yorkshire Bank since I had a children's account and their customer service regarding my current account has been nothing short of exceptional throughout the 10+ years I have been with them. It is, however, a shame that there are no...

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I have been with Yorkshire Bank since I had a children's account and their customer service regarding my current account has been nothing short of exceptional throughout the 10+ years I have been with them. It is, however, a shame that there are no physical branches in London as I now find it difficult to do anything which requires a physical presence.

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8th February 2020

Helped me with fraud

My card was stolen and used fraudulently, I phoned Yorkshire bank, the first CSR told me that it wasn't fraud because the person had used my PIN. I told him this was impossible as my PIN I not written down and nobody else knows it. Still he insisted...

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My card was stolen and used fraudulently, I phoned Yorkshire bank, the first CSR told me that it wasn't fraud because the person had used my PIN. I told him this was impossible as my PIN I not written down and nobody else knows it. Still he insisted the PIN was used.
After an hour of confusion I chatted to an online representative, who confirmed that the payments were made via contactless and to phone up again.
I phoned again and another rep this time confirmed it was contactless and definitely fraud, 5 days later I have a new card and the money has been refunded.
While I am happy to get it sorted I feel like if I hadn't have pursued them they would have just ignored my fraud report.
Very disappointed with the customer service in this case and also the overdraft fees are pure extortion of the poor.

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24th January 2020

Amazing bank with amazing staff

After fixing my mortgage for 5 years which was stress free after 18 months my marriage broke down and a 5 year fix was no longer suitable. They agreed to put my mortgage on a more suitable product until I decide what to do with the house. Great...

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After fixing my mortgage for 5 years which was stress free after 18 months my marriage broke down and a 5 year fix was no longer suitable. They agreed to put my mortgage on a more suitable product until I decide what to do with the house. Great service and very understanding.

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11th December 2019

Online & mobile business banking system that just gets worse and worse.

After months of problems with the online banking system and wasting so much time dealing with issues, being passed around from person to person, they've just made their system incompatible with Xero Accounting software - you can no longer get...

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After months of problems with the online banking system and wasting so much time dealing with issues, being passed around from person to person, they've just made their system incompatible with Xero Accounting software - you can no longer get automatic bank feeds. Not only that their mobile app is not compatible with our mobile phones (Google Pixel 3a). Why? It's standard android! I have no confidence in their online systems and cannot run my company with such bad support - so will be taking my business elewhere.

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25th November 2019

Absolutely rubbish

I was with Yorkshire bank for years in the 1970s/80 s and they were rubbish, I have a isa account now with Virgin money , Clydesdale and Yorkshire bank takeover and what happens, my isa goes from a poor 1.2 percent to.5 percent. What a load of...

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I was with Yorkshire bank for years in the 1970s/80 s and they were rubbish, I have a isa account now with Virgin money , Clydesdale and Yorkshire bank takeover and what happens, my isa goes from a poor 1.2 percent to.5 percent. What a load of rubbish. Time to find another decent bank. Good riddance.

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