Voting in the British Bank Awards is now open! Share your feedback & enter our £1,000 prize draw.Vote now

Yorkshire Bank Reviews

Ratings based on 82 reviews Last review 5 days ago
3.87 / 5Great overall rating

Yorkshire Bank believe that a bank should always play its part in its community and the customer should always be at the very centre of Yorkshire Bank. Smart Money People is the place for Yorkshire Bank reviews. Read and write reviews to help increase...

Read Full Description

Yorkshire Bank believe that a bank should always play its part in its community and the customer should always be at the very centre of Yorkshire Bank. Smart Money People is the place for Yorkshire Bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

5 43
4 16
3 6
2 3
1 14

Your Yorkshire Bank Reviews (82)

Write a review
13th December 2018

Don't get a YB account!

After never having a transaction declined on the basis of 'fraud' - today I found myself in a terribly stressful and upsetting situation. My wife has chronic epilepsy, we married very young (this year) - she always says she's scared of SUDEP. We have...

Read more

After never having a transaction declined on the basis of 'fraud' - today I found myself in a terribly stressful and upsetting situation. My wife has chronic epilepsy, we married very young (this year) - she always says she's scared of SUDEP. We have both been life-long fans of Cher and for the 1st time in 14 years (also the last) Cher is performing in the UK. We planned the purchase of the tickets months in advance and today, for absolutely no reason other than some strange algorithm/policy my card was declined by Yorkshire Bank directly. This meant the amount we were gifted by a family member for the tickets (£150) was not enough as on my next try, the tickets came to £208. I was crying & on the phone to YB, explaining how important this is to my wife & myself - It is a once in a lifetime opportunity, especially for someone so heavily disabled. We did not get the tickets due to Yorkshire Bank's idiocy of flagging a fraudulent transaction

I would advise every consumer & business to leave Yorkshire Bank if they hold and account and to never open one with them - This could be you one day.

My boss, the owner of a micro Ltd company, could hear me crying on the phone and knew what this would mean to my Wife Sophie, so he went behind my back and purchased them while I was on the phone with YB. Now, I am in debt to him of more than we were gifted for the tickets purely down to YB - but I am grateful nonetheless.

This is the second terrible issue I have had with YB. When me and my wife first opened an account, we were treated very unfavourably by the clerks at White Rose Y/B. They at first did not want to scan our proof of identification and said it wasn't their job - whilst looking down at my wife who was in a wheel-chair due to suffering bad seizures and talking to each other about us - It took Yorkshire Bank over 1 month to open our account so that we could deposit our wedding cheques (we put the majority in a different account due to this issue) When I called for an update almost 3 weeks later I was told our documents, dated around 30 days prior were marked as 'OUT OF DATE'! but they admitted nobody had bothered to call us to inform us. We absolutely believe this was down to us being in a same sex relationship, as there is no other possible explanation

We are bringing this to the attention of the press with the help of a journalist acquaintance - I hope we can get it out so far that Cher herself reads the article

Write a review
22nd November 2018

Worst Bank ever

Just been joined them in Oct 2018 and can't access my account online or mobile App the pay my bills. Have telephoned them several times and got very little help in sorting the problem out. Put in 3 Online Complaints and just been told this from...

Read more

Just been joined them in Oct 2018 and can't access my account online or mobile App the pay my bills. Have telephoned them several times and got very little help in sorting the problem out. Put in 3 Online Complaints and just been told this from YB:
We deal with complaints in date order received to treat customers fairly, and then in a fair and prompt manner. We will write to you within the next 4 weeks with an update on your complaint or with a final response.
That means i still can't pay any business invoices till 2019, if then its sorted.

Write a review
13th November 2018

Best bank I've used.

I've had problems with several banks, just everyday stuff seems to be hard with them. No such problems with Yorkshire Bank, everyday stuff isn't even noticeable it's so smooth, and the few times I have had problems they have been superb, gone out of...

Read more

I've had problems with several banks, just everyday stuff seems to be hard with them. No such problems with Yorkshire Bank, everyday stuff isn't even noticeable it's so smooth, and the few times I have had problems they have been superb, gone out of their way to help me resolve my issues and offered good advice to avoid them in the future. Staff are excellent. Very happy with my bank. I'm 60 and that is the first time I've ever said that.

Write a review
8th May 2018

No ZERO rating option.

STAFF lovely, online app rubbish as I was shown by a staff member how to scan my pay cheque in. The staff member done it but was sent a message 6 hours later it hadnt worked. NO NO NO good to me when i need my cheque cashing. I tried again and got...

Read more

STAFF lovely, online app rubbish as I was shown by a staff member how to scan my pay cheque in. The staff member done it but was sent a message 6 hours later it hadnt worked. NO NO NO good to me when i need my cheque cashing. I tried again and got Error messages. I WAS going to sing from the roof tops on this great technology, however writing the disappointing review says different. I will no doubt incur late payment costs for a app not working right. I NEED TO MOVE BANKS QUICK.

Write a review
5th March 2018

a very good service

I have over the past few months opened a few investments and acquired a B credit card with Yorkshire Bank . I found the website clear and easy to use , the advice offered by phone very helpful , the customer experience clear and concise and most...

Read more

I have over the past few months opened a few investments and acquired a B credit card with Yorkshire Bank . I found the website clear and easy to use , the advice offered by phone very helpful , the customer experience clear and concise and most importantly the products were very useful and appropriate . All in all a good experience as a new customer !

Write a review
11th February 2018

real people

this bank has a few good points - I love the fact they still have people behind the desks so you can get things sorted and have human interaction thats my favourite thing about this bank, I also really like the banking app since the update I can do...

Read more

this bank has a few good points - I love the fact they still have people behind the desks so you can get things sorted and have human interaction thats my favourite thing about this bank, I also really like the banking app since the update I can do alot more with it, and it stops me from ringing up (usually) with quries as the app covers more, The down side is I dont feel as valued as far as I know they dont do rewards or pay you for been a customer like some of the other banks do.

Write a review
31st December 2017

The B Current Account

This Account has an excellent App. Just the thing when there are so many branch closures. You can easily deposit cheques without having to visit the bank. I have also found that the Customer Service that I received whilst setting up this account was...

Read more

This Account has an excellent App. Just the thing when there are so many branch closures. You can easily deposit cheques without having to visit the bank. I have also found that the Customer Service that I received whilst setting up this account was excellent.

Write a review
11th November 2017

Best bank I've been with

I have very little personal contact with Yorkshire bank, I've never had any problems to resolve apart from once when my debit card was destroyed and I needed a new one, I went and talked to a lovely lady who went out of her way to get me my new card...

Read more

I have very little personal contact with Yorkshire bank, I've never had any problems to resolve apart from once when my debit card was destroyed and I needed a new one, I went and talked to a lovely lady who went out of her way to get me my new card faster than they usually promise. On the phone when asked for help with their app they were just as helpful. Overall a pleasant experience dealing with their people every time.

Articles related to Yorkshire Bank