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Yorkshire Building Society: Savings reviews

Name: Savings
Rating: 4.29 (90 reviews)

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4.28

Based on 90 reviews, last reviewed 23rd Jan 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

13%

2 star

13%

Latest highest rating:

5

Great Rates from a Caring Mutual Building Society. They always seem to have very good rates of interest and keep me informed of new saving schemes. When I arrange, on-line, to transfer a large amount o... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Poor ID checking I opened a new account having been a member for years and they asked for new ID which they wouldn't accept Reviewed on: 21st June 2024

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About this product

Yorkshire Building Society savings reviews can help you to find out more about life at Yorkshire Building Society. How easy is it to contact Yorkshire Building Society? And how friendly are they? Our Yorkshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Yorkshire Building Society Savings reviews (90)

Review of the Yorkshire Building Society, Savings:

Accessible on our high street

Like to be able to use our high street branch Reviewed on: 15th February 2024

Fantastic service in all aspects

Always go the extra mile, doesn’t matter who you get. Real people who take the time to get to know you and understand what you need. Fantastic and especially through COVID-19. They do not get enough praise and treat everyone as an individual and don’t send them to a machine! I don’t know what it is about YBS but they employ the friendliest people on the planet. Great company and proud to be a member Reviewed on: 21st January 2021

Better rates than high street banks

Better rates than high street banks Reviewed on: 21st January 2021

Friendly service

I have been with YBS for over 30 years, staff always have a smile on their faces and so helpful! Rates are always higher than high street - don’t change Reviewed on: 21st January 2021

Fabulous company

Amazing, friendly, helpful staff. Reviewed on: 21st January 2021

Amazing staff

Whenever we have visited a branch we have always found the staff to be attentive and helpful. Reviewed on: 21st January 2021

Superb service!

Caring, professional, knowledgeable staff make this the best financial institution on the high street. Honestly can’t be beaten on service and are always very competitive with their products. Reviewed on: 21st January 2021

Really good service

Really good service in branches only need a lot of improvement on thier online & telephone service but recommend to open a/c in branch Reviewed on: 21st January 2021

Untrustworthy Building Society as they lose documents

I applied for a mortgage with Yorkshire Building Society and it was proceeding until they lost all the documents I sent to them including my Driving Licence, my payslips and my utility bills. This was despite the fact that they initially stated that they had them. Furthermore, the staff were rude and unhelpful. I was also going to invest some savings with them but I won’t do this now as they give extremely poor customer service and they are unhelpful and rude. My advice is to apply for a mortgage or invest money elsewhere as this organisation do not carry out what they promise to do. Very poor. Reviewed on: 17th November 2020

Rude staff and lack of diversity awareness

Having some money to invest, I visited the Yorkshire Building Society at Bristol where I live with my partner. The person I spoke to was vague and rude and my partner (who is not from this country)was made to feel uncomfortable by the way she was treated and spoken to. It was a terrible experience and it showed a lack of diversity awareness. I felt that I could not invest with the Yorkshire Building Society due to this terrible experience and I wonder just what attitude this Society has towards customers. Reviewed on: 14th November 2020

Crass stupidity or what?

YBS wanted six forms of identity to verify the ID's and address of my wife and myself (3 each) during the process of setting up a savings account. YBS rejected three of them. For example, I sent our local authority's council tax demand for the current year to verify my address (which is also oddly enough the same as my wife's). I redacted the amount of council tax to be paid for the simple reason that that information is none of YBS business; I am simply verifying my address. Other than that, the document verified my address, the council's address, the date etc. YBS then wrote to us to state that three of the forms of ID/address that we used were unacceptable, including the above. Of course, that YBS letter used our ID's and address, which YBS said we had been unable to confirm!! (Wait till you try its satirically named 'Customer Services'. YBS can be crassly inept over the phone as well as via the post). It really is time that consumers stopped using foolishly over-officious, banks/building societies like this. Credit it or not, there is a BS in the Midlands that among the few methods by which my 16 year old son could prove his ID/address was possession of a shotgun license! Reviewed on: 10th October 2020

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