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Zempler Bank (formerly Cashplus): Business account reviews

Name: Business account
Rating: 4.82 (8358 reviews)

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4.81

Based on 8,358 reviews, last reviewed 18th Sep 2025

99% decrease in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Payment is quick process and banking system is easy... Payment is quick process and banking system is easy access Reviewed on: 18th September 2025

Latest lowest rating:

1

Fraudulent company! Using them for about 5 months, had weekly wages go in .. I let my balance increase and all of a sudden I go on holiday use it in Italy come home and ... Read more Reviewed on: 9th September 2025

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About this product

Zempler Bank offers business accounts with no monthly fees, FSCS protection, and tools for managing finances. Features include UK-based telephone support, 24/7 fraud monitoring, in-app and online banking. Zempler Bank say they are dedicated to supporting small businesses with reliable banking solutions.

This review account was formerly for Cashplus, who rebranded to Zempler Bank on 9 July 24.

If you have used Zempler Bank , please leave a review on Smart Money People so other businesses can hear about your experience.

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Zempler Bank (formerly Cashplus) Business account reviews (8358)

Makes life simple!

Easy to open and set up a new account with no ‘hoops to jump through’ (unlike another free bank account I didn't have to try to make a video of myself!). The app is simplicity itself to use as is the online banking, meaning keeping track of finances and budget is easy. No monthly or annual fee. Great, very affordable, easy to set up – perfect hassle-free banking! Reviewed on: 26th February 2022

Casplus services

Excellent customer support. I have not had cause to worry about or banking services. We are happy with Cashplus. Reviewed on: 26th February 2022

Simple and straightforward - excellent business banking

Getting onboard with Cashplus was so simple, just a few mins and I was up and running. The App and the Website are excellent. Couldn't be happier with Cashplus for my business banking needs Reviewed on: 25th February 2022

Truly appalling and amateurish customer service and support

Truly appalling and amateurish customer service and support. Most certainly, nowhere near the standards of the expected hallowed echelons of a proper bank in shape or form, Customer service is anything but … And here are several reasons why, this struggling fledgling bank do not deserve to be anywhere near a ‘top’, ‘recommended’ nor ‘serious’ financial organisation: • Unapproachable, unprofessional and aloof • Unreliable, weak and often contradictory advice – especially regarding EU business transactions (IBAN Swift etc) • Inadequately trained staff that are incapable of dealing with more than routine scenarios – out of their depth • Dismissive call handlers that ‘politely’ want to curtail conversations quickly (out of their depth - acknowledged in writing by this ‘bank’ within a recent ‘case’ report) • Call handlers extol apparent expertise of defined processes – and when pressed, retreat to being ‘just’ call handlers • Dedicated customer complaint services that take up to 5 weeks to reply • Customer service ‘specialists’ that give up when faced with a legitimate but complex challenge – and do not reply anymore • Customer complaint professionals/specialists that hide behind an initial and an apparent surname – alias? • When promised that an ‘appropriate’ colleague will call back regarding any legitimate concern – they do not! • Apparently, it is the customers’ responsibility to call them to pursue grievances, progress and developments • Offering/requesting an avenue for dialogue with one of their managers or seniors falls on deaf ears – this route for potential dialogue is not possible in any form • Any self-arbitrary (contradiction?) reviews are kept in house • In the event of any minor transaction protocol being transcended (simple human error references being incorrect) – then ‘JobsWorth’ kicks in – transfer funds are withheld in THEIR NatWest bank account! … Without any recourse to release them to the legitimate payee – so, return to payer! … Route of least resistance – easy option • New customers are enticed online to join up with a promise of zero card fees … As a long standing business customer, we pay non-competitive annual card fees! • Shockingly complacent and smug attitude Discuss … Reviewed on: 24th February 2022

willing to help love the bank are used to hate going to the bank and standing and sitting and waiting for hours and having silly arguments in the queue now You can do it in the own comfort of your home your car where do you work

I hope seeing this template will encourage other banks like this for the people of the community Reviewed on: 24th February 2022

Helo

I have a very nice experience I have nothing negative to say thank you Reviewed on: 24th February 2022

Best Bank

It is a very good bank because it is easy to navigate online Reviewed on: 24th February 2022

Effective and efficient

Have been with them for 8 months now and it’s imple and easy to navigate around Reviewed on: 24th February 2022

Recommending the most small business friendly bank.

The bank is customer friendly, they just make it easy to carry out financial transactions in a modern world. Reviewed on: 23rd February 2022

Thank you so much

Amazing. Very well done. Thank you so much for everything. Reviewed on: 23rd February 2022

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