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Zopa: Personal loan reviews

Name: Personal loan
Rating: 4.91 (69091 reviews)

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4.91

Based on 69,091 reviews, last reviewed 25th Jun 2026

63% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Smooth application, good communication They called me directly to clarify a couple of details — which I appreciated rather than it dragging out over email. Once that was sorted, everything ... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Value for money I got my loan without any difficulty and it was a quick response. Reviewed on: 6th March 2026

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About this product

Zopa is an award-winning personal loan provider.

When you apply for a Zopa loan, you’ll see your personalised loan rates in just three minutes so you know exactly what you could get. Checking your rates won't affect your credit score. If your loan’s approved, you’ll get the money within two hours.

Zopa personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Awards

Best banking app 2026

Awarded to the bank rated highest in customer reviews for their banking app.

Zopa Personal loan reviews (69091)

Very quick and easy, helpful staff

Very quick and easy, helpful staff Reviewed on: 16th January 2026

totally reliable

Easy to apply for, helpful service agents, good phone app Reviewed on: 16th January 2026

It was really good, when I asked for the loan it onl...

It was really good, when I asked for the loan it only took 5 minutes and I received it within a few minutes. So well done Zopa Reviewed on: 16th January 2026

Amazing process and even better service

The process is really straightforward and in plain English so you aren't baffled by any complicated jargon. The terms are clear along with the payment plan and interest rate. You can opt out of completing the loan right the way through the application too so you have no hidden surprises should you change your mind. The service Ive received since has also been great. The app is also straightforward and easy to understand. I can't fault it. Reviewed on: 16th January 2026

Applied for a loan via the App.

Applied for a loan via the App. Process so very simple, decision in seconds (as well as the money) and then clear communications throughout. Love the App! Reviewed on: 16th January 2026

Straight forward, quick decision and no fuss

Straight forward, quick decision and no fuss Reviewed on: 16th January 2026

Fast easy service, great customer service skills.

Fast easy service, great customer service skills. Reviewed on: 16th January 2026

Very simple loan application process

Very simple loan application process and the funds were there almost instantly for our new car. Really can't fault them. Reviewed on: 16th January 2026

Very easy to engage with, very fast response

Very easy to engage with, very fast response Reviewed on: 16th January 2026

Zopa helped me get a loan.

Zopa helped me get a loan. Their app is easy to use and customer service is great Reviewed on: 16th January 2026

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