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Zopa: Personal loan reviews

Name: Personal loan
Rating: 4.91 (69091 reviews)

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4.91

Based on 69,091 reviews, last reviewed 25th Jun 2026

63% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Smooth application, good communication They called me directly to clarify a couple of details — which I appreciated rather than it dragging out over email. Once that was sorted, everything ... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Value for money I got my loan without any difficulty and it was a quick response. Reviewed on: 6th March 2026

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About this product

Zopa is an award-winning personal loan provider.

When you apply for a Zopa loan, you’ll see your personalised loan rates in just three minutes so you know exactly what you could get. Checking your rates won't affect your credit score. If your loan’s approved, you’ll get the money within two hours.

Zopa personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Awards

Best banking app 2026

Awarded to the bank rated highest in customer reviews for their banking app.

Zopa Personal loan reviews (69091)

Always friendly and customer service is excellent

Always friendly and customer service is excellent Reviewed on: 28th February 2025

Quick decision & payout.

Quick decision & payout. Easy online application Reviewed on: 28th February 2025

Always, Zopa gives good service and are very polite...

Always, Zopa gives good service and are very polite on the phone and I have never been refused a loan Reviewed on: 28th February 2025

Having never used previously I found the process for...

Having never used previously I found the process for applying for my loan straightforward. The terms were made very clear in a way that I could understand. I also have access to the App that I find very easy to navigate. Reviewed on: 28th February 2025

Great experience, can't say anything negative about...

Great experience, can't say anything negative about Zopa Reviewed on: 28th February 2025

I have a loan and credit card and applying for both...

I have a loan and credit card and applying for both was really painless and keeping up to date and onto of everything through the app is really easy. Reviewed on: 28th February 2025

They have provided an excellent and have responded a...

They have provided an excellent and have responded and resolved queries Reviewed on: 28th February 2025

Amazing service from day one.

Amazing service from day one. The application process is straightforward and easy. Reviewed on: 28th February 2025

Very quick and simple process from start to finish

Very quick and simple process from start to finish Reviewed on: 28th February 2025

The whole process has been a Dream!

From start to finish, the whole process has been a dream. From getting my loan approved to having a very easy and accessible app. Zopa have been brilliant and I wouldn’t hesitate to use them again! Reviewed on: 28th February 2025

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