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Zopa: Personal loan reviews

Name: Personal loan
Rating: 4.91 (69089 reviews)

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4.91

Based on 69,089 reviews, last reviewed 25th Jun 2026

63% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Smooth application, good communication They called me directly to clarify a couple of details — which I appreciated rather than it dragging out over email. Once that was sorted, everything ... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Value for money I got my loan without any difficulty and it was a quick response. Reviewed on: 6th March 2026

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About this product

Zopa is an award-winning personal loan provider.

When you apply for a Zopa loan, you’ll see your personalised loan rates in just three minutes so you know exactly what you could get. Checking your rates won't affect your credit score. If your loan’s approved, you’ll get the money within two hours.

Zopa personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Awards

Best banking app 2026

Awarded to the bank rated highest in customer reviews for their banking app.

Zopa Personal loan reviews (69089)

Zopa is friendly and hassle free!

Zopa is friendly and makes loans easy to understand and hassle free when paying off. I would recommend them to friends and family and if I needed a loan in the future I would come back to Zopa without hesitation! Reviewed on: 14th January 2025

Good customer service.

Good customer service. Received notification on time. Giving information about offers on time. Reviewed on: 14th January 2025

Easy application and user friendly

I have used Zopa for a while now. The application process is so easy and I love that it can be managed online and even settlement figures requested or changes to payment dates. It's just so user friendly and the money was in my bank almost straight away! Reviewed on: 14th January 2025

Great competitive rates, simple straight forward app...

Great competitive rates, simple straight forward application process. No nuisance calls, easy to manage your account online. I have had 1 account for nearly 3 years and spoke to no one as I’ve never had any issues and anything I’ve had to change I can manage online. Reviewed on: 14th January 2025

Friendly, easy to access service.

Friendly, easy to access service. App is also easy to use and they are very responsive if you have a query. Reviewed on: 14th January 2025

Accommodating and Helpful

I found Zopa very accommodating and helpful when applying for my loan and one of the strong reasons I applied through them is that their interest charges over the year were the best and was within my budget. Reviewed on: 14th January 2025

My experience has been incredibly positive

My experience has been incredibly positive. They are the best in what they do, providing efficient and reliable support. Communication with them is always smooth, and they are easy to reach whenever needed. Their dedication and accessibility make every interaction seamless and stress-free. I highly recommend them for their professionalism and approachability. Reviewed on: 14th January 2025

Easy to use, easy to move payment date.

Easy to use, easy to move payment date. Reviewed on: 14th January 2025

Very easy to deal with no hassele

Very easy to deal with no hassele Reviewed on: 14th January 2025

Easy process and adviser helpful

Easy process and adviser helpful Reviewed on: 14th January 2025

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