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Zurich: Home Insurance reviews

Name: Home Insurance
Rating: 2.75 (28 reviews)

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2.10

Based on 28 reviews, last reviewed 4th Oct 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

14%

32%

40%

Latest highest rating:

4

Great customer service I would have given it a 5, but it required a nurse visit and application took time. The customer service was superb and the price was very reasonable. Reviewed on: 23rd August 2023

Latest lowest rating:

1

Gives cover without any checks I have contacted this company over 12 months ago and advised that their 3rd party obtained insurance without any legal authority or documentation and ... Read more Reviewed on: 4th October 2025

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About this product

Zurich home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Zurich handle your home insurance claim? Our Zurich home insurance reviews can help you to find out this and much more. Have you ever had a policy with Zurich? You can tell us about it by writing your own review below.

Zurich Home Insurance reviews (28)

Review of the Zurich, Home Insurance:

I will never use Zurich again !!!!!!

Never needed to claim insurance before, but unfortunately someone broke into our garage twice – in October our big garden gate and garage door was destroyed, and 2 e-bikes were stolen. On the second burglary (November) - the main garage door and the fence were destroyed, 1 motorbike was stolen. Because there were 2 burglaries the claims were handed over to Zurich investigation department. And the “fun” began: They didn’t like our first quote as the person was not vat registered. After that we supplied different quotes from companies, that we found on Checkatrade. We were questioned why one supplier quoted for garage gate and the other for the main door to the garage – like we were responsible for the wording of the quotes. They sent the person to our house, who supposed to make photos of damages, but she was doing a background check up on us. Every detail on our insurance was checked – that we definitely have correct details on our policy insurance. A lot of questions were asked: do we have any convictions, do we run business from home, does anyone else live with us etc. Two months later claims were still opened and our insurance run out. We were not offered a renewal with Zurich, so it was very costly for us to find proper insurance while having opened claims. From that moment there was almost no communication from them. Things only moved forward when I called the customer service and complain, as Mr. Investigator didn’t pick up his phone, didn’t return voicemails and didn’t acknowledge emails. In the middle of April, they sent a subcontractor to check the damages and to do a quote. Mr Zurich investigator was reviewing the quote for 2 months – after chasing it up we were told that the case is now with claim department. I called the claim department today (21.06.23) and was told the subcontractor is sorting out the claim. My questions are: who were we insured with - Zurich or your subcontractor? How long does it take to sort out the insurance claim? I feel really sorry for people who need to claim insurance for major accidenst and losses with Zurich if they go through the same process as we experienced. It is very heart breaking if someone steals your belongings for which you work hard to buy them. But with Zurich insurance claim process it is even worse. I will never use Zurich again !!!!!! Reviewed on: 21st June 2023

Highly recommended!

Great insurance provider with great customer service Reviewed on: 23rd August 2017

Good price and service

Offered the best price for a property with historical structural issues. Customer service was good too. Reviewed on: 23rd July 2017

Cheapest company for our home insurance

After searching numerous company's Zurich were the cheapest for us Reviewed on: 21st July 2017

Appalling will never use again

A very long story which included a £2000 bed that had gone mouldy due to poor ventilation the bed was one year old before we had to throw it out We contacted Zurich who took over 2 weeks whilst we slept on the sofa for them to tell us that the mould was general wear and tear !!!! Seriously poor home insurance I had so much stress sorting all this that I just went and bought a cheap bed left Zurich and I'm with another insurance company Reviewed on: 11th November 2016

Claim for lost necklace

I had a diamond necklace worth £900 which had come off when cutting the grass,all I could find was a couple of strands of the fine gold chain.Contacted Zurich,I had to go back to the jewellers that I had bought it and get a valuation,they then paid out.It was a bit inconvenient as it was a 100 round trip and I had a receipt which they said wasn't adequate.Considering I'd had insurance with them for over ten years and had never made a claim I felt I had to prove to them that I wasn't making a fake claim.As it had been a present from my late husband I was obviously upset and they certainly didn't help. Reviewed on: 11th September 2016

Decent service

The help desk function is quite good. What I liked was when the issue looked like it would take a few minutes to sort, they said that they would phone me back rather than hang on. Reviewed on: 24th December 2015

Reliable and efficient service when you need it.

We have been with Zurich for several years and have had no problems when adding items to the policy or when we needed to make a claim. They are very professional and efficient. Reviewed on: 20th October 2015

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