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118 118 Money: Personal loan reviews

Name: Personal loan
Rating: 4.89 (1815 reviews)

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4.89

Based on 1,815 reviews, last reviewed 21st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I'm very happy with everything and specifically with... I'm very happy with everything and specifically with people on the phone they're so nice Reviewed on: 9th October 2025

Latest lowest rating:

1

Had a loan and didn't realise I was paying double... Had a loan and didn't realise I was paying double back Reviewed on: 21st January 2026

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About this product

118 118 Money offer personal loans from £1,000 to £5,000 over 12 to 36 months.

You can check your eligibility for a 118 118 Money loan with no impact to your credit score. If you’re approved, you can receive funds within 15 minutes of checking your offer and agreeing to the Direct Debit.

118 118 Money personal loan reviews help you find out what it’s really like to be a customer. If you’ve used 118 118 Money before, you can also leave a review and share your experience.

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118 118 Money Personal loan reviews (1815)

Repeat Customer

I have used 118 118 Money a number of times over the years and have always found their process and customer service 2nd to none. I have always been able to select the most suitable repayment dates and have always been able to get an early repayment quote very swiftly when ready to pay the loan off early. Reviewed on: 15th April 2025

App Was easy to set up and easy to use.

Was easy to set up and easy to use.I find it good that information is sent regarding deals and support is offered when needed.I have had no issues with the app or contact when needed.I have a personal loan with 118 and pay off extra when you want and see your money paid off earlier if you want which is great. Reviewed on: 15th April 2025

Easy and quick

Got it easy and quick as we need it Reviewed on: 15th April 2025

Excellent customer service! Recommend

Very quick at receiving the loan and was brilliant in helping change repayment date a couple of times due pay changes! Reviewed on: 15th April 2025

All was perfect!

All was perfect! Easy to understand. Friendly and helpful interface. Thanks! Reviewed on: 15th April 2025

No hassle

No hassle and easy to deal with . My card increase was smoothly done with the option to decline Reviewed on: 15th April 2025

It was quick and fast.

It was quick and fast.the customer service team was able to help me with all the information I needed. Reviewed on: 15th April 2025

Accepted right away and money was in my bank in less...

Accepted right away and money was in my bank in less than 2 hours Reviewed on: 15th April 2025

Great support and people with heart

Great support and people with heart Reviewed on: 15th April 2025

seriousness, trust and very fast

seriousness, trust and very fast Reviewed on: 15th April 2025

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