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118 118 Money: Personal loan reviews

Name: Personal loan
Rating: 4.87 (1815 reviews)

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4.89

Based on 1,815 reviews, last reviewed 21st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I'm very happy with everything and specifically with... I'm very happy with everything and specifically with people on the phone they're so nice Reviewed on: 9th October 2025

Latest lowest rating:

1

Had a loan and didn't realise I was paying double... Had a loan and didn't realise I was paying double back Reviewed on: 21st January 2026

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About this product

118 118 Money offer personal loans from £1,000 to £5,000 over 12 to 36 months.

You can check your eligibility for a 118 118 Money loan with no impact to your credit score. If you’re approved, you can receive funds within 15 minutes of checking your offer and agreeing to the Direct Debit.

118 118 Money personal loan reviews help you find out what it’s really like to be a customer. If you’ve used 118 118 Money before, you can also leave a review and share your experience.

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118 118 Money Personal loan reviews (1815)

118 review

Good customer service easy to use app & affordable repayments can use my card anywhere just easy to get on with Reviewed on: 22nd April 2025

Was very easy.

Was very easy. No fuss. What was about to happen was very clear Reviewed on: 22nd April 2025

So easy to complete the application and money was in...

So easy to complete the application and money was in my account within 5 minutes. The whole process took about an hour Reviewed on: 22nd April 2025

All done online

All done online so cannot rate customer service but quick and simple, thank you Reviewed on: 22nd April 2025

118 118 is a great company and I have recommended th...

118 118 is a great company and I have recommended them to my friends Reviewed on: 22nd April 2025

Quick, easy and great value for money!

It was a very quick and easy application process and great value for money. The personal loans were some of the best in the market that were available to me at the time. I received an update by my preferred contact method each month reminding me of when a payment a payment was due, and even received an email for a renewal personal loan once the first loan was almost completed repaid. I can easily access my approved loans through the 118 app and can keep track of all the details. I’ve had zero issues whatsoever with 118 118 Money and would definitely recommend. Reviewed on: 22nd April 2025

great customer service

118 118 work in a calm kind professional manner, it’s very easy to access online services with 118118 Reviewed on: 22nd April 2025

Fast and easy, no hassle at all.

Fast and easy, no hassle at all. Reviewed on: 22nd April 2025

Very simple, quick decision, very responsive

Very simple, quick decision, very responsive Reviewed on: 22nd April 2025

Very helpful when I needed help.

Very helpful when I needed help. Thank you I will definitely recommend 118118 to my family and friends. Quick and easy process and very quick with distrabuting our loans so no one is left anxious or worried. Reviewed on: 22nd April 2025

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