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1st Central: Car insurance reviews

Name: Car insurance
Rating: 1.67 (931 reviews)

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1.53

Based on 931 reviews, last reviewed 6th Nov 2025

50% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Good and not too expensive Was looking for good value car insurance and found this one. Not too expensive and so far can’t say anything bad. Very easy to sign up. Reviewed on: 5th September 2025

Latest lowest rating:

1

AVOID AT ALL COST! SCAM!! AVOID AT ALL COST!! SCAM!!! They attract you in with a low insurance quote, then wait until JUST after the cooling off period has ended to say you hav... Read more Reviewed on: 6th November 2025

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About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

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1st Central Car insurance reviews (742)

AVOID AT ALL COST! SCAM!!

AVOID AT ALL COST!! SCAM!!! They attract you in with a low insurance quote, then wait until JUST after the cooling off period has ended to say you have to phone their "Policy Analysis Team", at which point they aggressively assert a change needs to be made to your policy (even if that's a complete lie) and therefore the price will be much higher. In my case, they claimed it was because my job description was wrong, which is complete and utter nonsense. Despite stating as much on the phone to them and making it quite clear I don't accept any change to the policy, a few days later I get an automated email saying my bank card will be charged more money. I did not authorise this and I'm fairly sure this is in fact fraudulent. This company operates a scam, has no intention of ever honouring their original quote, and will be reported to the financial ombudsman. If you're a customer with this company then you'd better pray you never need to make a claim, because I have a feeling they'd never accept it! Looking at other negative reviews, it seems I'm not alone in this experience, which is putting it mildly. Reviewed on: 6th November 2025

Reply from 1st Central Hi L H, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 7th November 2025

Avoid - Coercive pattern,will trap you, non consented £

DO NOT USE!!!! you will be trapped into paying extra!! i have been with 1st Central for a good few years now, since 2019 and i have not had any issues until now! i have been a loyal customer for years, and i have never cost them a penny, never claimed never missed a payment, they offered me a renewal this year an after looking around i thought no i will stay but i definitely regret my decision. They contacted me 2 days after my cooling off period asking for more information, i rang them and provided this, and then due to my occupation changing from admin assistant to accounts assistant they have tried to charge me an extra £226!! baring in mind i work from home, i am still the same assistant i have always been and i pose no risk sitting at home ALL day to work. I feel they are coercive, as its either pay £226 or £150 to now cancel ???? i havent even had a full month and they feel this is acceptable behaviour. after reading reviews it seems to be a reoccurring pattern of contacting customers after the cooling off period to TRAP you!! i have spent hours on the phone and noone can help. I know the response to this will be the same generic that all other reviews have ! this company goes against the Consumer Duty and Treating customers fairly. And will be reported to the FCO after 8 weeks. There is an ongoing complaint, and im waiting 2 weeks nearly to hear back from someone on this. Appalling company, disgusting behaviour! Reviewed on: 30th October 2025

Reply from 1st Central Hi Jess, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 31st October 2025

Scam scam scam

Gave me the lowest price but after buying the car insurance they jacked the price right up so I cancelled which cost my over £140 to do so, surely this can’t be legal? I will never use the again and to everyone else steer clear of them Reviewed on: 25th October 2025

Reply from 1st Central Hi Jon, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 27th October 2025

Useless customer service

Useless customer service. Have been trying to get MY money back that they owe me for almost 8 months and they are useless. Will transfer you to different people multiple times and hang up. When asking them to confirm phone calls through emails they say they are unable to do that. All in all, an absolute mess. Insurance is meant to make your life easier but that is not the case with this company. Reviewed on: 17th October 2025

Reply from 1st Central Hi Amelia, Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be. We would like to look into this further for you to help resolve this, please send an email to [email protected] with your policy number a summary of your experience similar to your review and we will look into it. Ashley Response date: 20th October 2025

Customer Service that won’t speak to you!

At first it looked like 1st Central offered reasonable value for car insurance. However after being asked to contact their ‘Policy Analysis Team’ I have to change my mind. They asked me to contact them and then went ahead to dispute my employment status suggesting I was incorrect bizarre but true. As a result they insisted on me having a different employment status and wanted to charge me £98.80 to change it. sound unlikely I agree but is true. Since this dispute I have called three times, each time no one can answer my questions but promises each time someone will call me back, so far no call back. I did ask for a cost of cancellation which was £148 for a policy running three weeks but the reason for the high cost was ambiguous to say the least. This should be easy 45 years of driving and 10 + years of NCD and I am made to feel like a crook, I would not recommend 1st Central. Reviewed on: 15th October 2025

Reply from 1st Central Hi Nick, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 17th October 2025

Cheapest quote didn't last long

They came in as the cheapest quote and even though they're was done technical issues getting signed up I went with them then 1 week laid they needed to check a form that showed i had the purchase date of the car wrong and to update this they charged an additional £150 pounds. I'm currently trying to cancel the policy which is a nightmare and none of the links to do it online work so I'm stuck in chat bot hell. Wish I had just gone with one of the reputable companies and paid the extra £100 then Reviewed on: 4th October 2025

Reply from 1st Central Hi James, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 6th October 2025

Be careful for additional charges!

Be careful for additional charges! I have bought car insurance and paid up front for it, after a week I have been asked to send vehicle registration documents which I did and got charged £80 extra !!(checks + administration fees) obviously if you want to cancel your insurance you will have to pay more admin fees so you will get stuck paying the additional costs which you didn’t know anything about ! Avoid this company!! Reviewed on: 15th September 2025

Reply from 1st Central Hi Ann, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 16th September 2025

I have never had such an appalling experience with a...

I have never had such an appalling experience with a company in my life. 1st Call Central Car Insurance has shown me exactly how NOT to treat a customer. I took out a policy with them, only to later be told (after the fact) that I’d be charged almost £500 more. When I challenged this, the representative on the phone openly admitted that they understood I had not been given the full information needed to make an informed decision about taking out the policy in the first place. So essentially, I was misled into agreeing to something I never would have accepted had I known all the facts upfront. Despite this clear failure in duty of care, I was still told I’d be charged a £100 cancellation fee just to say, “No thanks.” After more discussion, the agent acknowledged the lack of information and agreed to refund the £50 cancellation fee as a “gesture of goodwill” – yet refused to refund the £50 arrangement fee, even though it was agreed that had I been properly informed, I would never have taken the policy at all. When I raised this obvious contradiction – that if you admit fault, the arrangement fee should also be refunded – I was told it was simply “her decision” and that my only recourse was to take it up with the ombudsman. I fully intend to do exactly that. Even more disturbing, the conversation I had earlier in the day seems to have mysteriously changed. The written record now being offered to me does not match what was actually said. Instead, I’ve received an empty “gesture of goodwill” in writing – a far cry from what was acknowledged on the call. I will be submitting a formal Subject Access Request (SAR) so that the recording of this conversation can be passed to the Financial Ombudsman. They deserve to hear the full picture, not the rewritten version the company is trying to pass off. It’s not just about the £50, it’s about principle. A company that admits wrongdoing but still fines the customer for their own failings is not a company that deserves to be in business. I’ve now wasted hours trying to resolve this and will be exploring my right to bill them for my time as well. Steer well clear of 1st Call Central. They are untrustworthy, dismissive, and operate with a shocking lack of transparency or fairness. If I could give them zero stars, I would. Reviewed on: 5th September 2025

Reply from 1st Central Hi Rebecca, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. If there’s anything you’d like us to look into for you, please contact us by sending an email to [email protected]. Please include your policy number and details of what’s gone wrong, and we’ll see if we can put things right. Ashley Response date: 8th September 2025

Consider 12 months can see a number of changes

Face value they offer a good price of insurance for a year, however any changes or issues seem to always result in a price increase or fee. Customer service is none existent promised call backs not made, claims team ineffective I actually chased down the police report and regularly called the team to get updates as it seemed there was no urgency to pay monies back. My vehicle was a right off apparently it had had a previous write off so my offer was reduced ,the amount did seem low so I challenged them and the independent engineers, who initial on review stated this was the best offer but then realised a 20% reduction rae had been used and it should have been 10%. Teams are based from home Glasgow and Africa. The lack of attention to detail has cost me money and time that I will not get back. I am had to be away from this company. If you manage 12 months driving without any issues this is a cheap insurance. Reviewed on: 4th September 2025

Reply from 1st Central Hi Trevors, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. If there’s anything you’d like us to look into for you, please contact us by sending an email to [email protected]. Please include your policy number and details of what’s gone wrong, and we’ll see if we can put things right. We’ll use your comments to help improve our service and training for our agents. Ashley Response date: 5th September 2025

NIGHTMARE!!

I’ve been driving for over 20 years with a spotless record and no claims, but my experience with 1st Central has been nothing short of a nightmare. I took out a policy with them and just 6 days later had to return the vehicle due to engine problems. I called 1st Central to ask about my options and was advised by their own staff that the best (and cheapest) course of action was to cancel the policy within the 14-day cooling-off period and simply take out a new one once I got a replacement car. So, I did exactly what they recommended. But when I went back to arrange a new policy, I was suddenly denied – not just by them, but it seems this cancellation flagged me across insurers, leading to ridiculously high quotes everywhere. I called and spent over 2 hours on the phone with them, hoping for some accountability or at least a solution. Instead, all I got was shrugged shoulders and a flat refusal: apparently, I am now barred from ever insuring with them again. This is despite following their own advice and cancelling within the legal cooling-off period (only 6 days after it started!)!! Absolutely shocking treatment. No help, no solutions, and no consideration for a loyal, claim-free driver with two decades of experience. If you value your peace of mind, avoid 1st Central at all costs – their policies may look cheap upfront, but you’ll pay dearly in stress and unfair treatment!!! Reviewed on: 2nd September 2025

Reply from 1st Central Hi Tina, Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be. We'd like to look into this further for you to help resolve this, please send an email to [email protected] with your policy number a summary of your experience similar to your review and we will look into it. Ashley Response date: 3rd September 2025

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