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247 Home Rescue: Home Emergency Plan reviews

Name: Home Emergency Plan
Rating: 2.67 (36 reviews)

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1.63

Based on 36 reviews, last reviewed 10th Dec 2024

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

33%

11%

3 star

2 star

56%

Latest highest rating:

4

Excellent Friendly customer service and professional. Would highly recommend. A+ Reviewed on: 13th January 2022

Latest lowest rating:

1

24/7 an absolute rip off. 24/7 an absolute rip off. I kept paying monthly direct debit and paid excess fee £95 twice for one event when I had a drainage blocked last month. The... Read more Reviewed on: 10th December 2024

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About this product

Looking for 247 Home Rescue home emergency reviews? Read below to see what our community is saying about 247 Home Rescue and see what insight people like you can offer on whether this might be the right product for you! Already used 247 Home Rescue? Please share your own review of their services and help others! Please note, this product is a service agreement and not an insurance policy.

247 Home Rescue Home Emergency Plan reviews (36)

Review of the 247 Home Rescue, Home Emergency Plan:

Receptionist is a boiler engineer now

Engineer advised water pump would need replacing and if we hear nothing in a few days then ring 24/7 back. we did this and the receptionist said boiler is fine and we don't need any repair doing??, How would she come to this conclusion? i asked can she contact the engineer who came out to re confirm. she said no. We cancelled our monthly subscription with them but still had to pay 80pds cancellation fee. company is a joke Reviewed on: 16th September 2024

good reliable

very helpful and friendly staff on the phone they offer good value for money and never had any problems with them Reviewed on: 30th May 2020

Friendly custom

The service was quite personable. Reviewed on: 28th May 2020

Nooooooo

All can buy it the best hope ther not gett lblumtunderb Reviewed on: 11th January 2020

Review

great cover great customer service Reviewed on: 1st September 2019

1000000

Holedey im have plis help me anit mone Reviewed on: 2nd February 2019

I glad ..

I haven't nice experience with this bank online ., Monese.,! Reviewed on: 30th January 2019

Excellent

Excellent service , would highly recommend Reviewed on: 13th January 2019

Excellent

great service from start to finish Reviewed on: 7th September 2018

Rip off boiler cover policy that they try to charge you extra for

Absolutely ridiculous! Had annual boiler service, then they said oh there's a grommet missing on the cable so it's deemed unsafe so they had to cap off the boiler and remove the valve so I can't use it. Was told that someone will be round to fit a cable grommet and reconnect it the next day, fine. Then I get a phone call saying for the work to go ahead I need to pay £120!!!! To fit a stupid cable grommet! I've had this boiler since moving into this house and have had multiple boiler services done over the last 8 years and nobody has raised this issue. I'm now left with no heating or hot water unless I pay them £120 to reconnect it! Absolutely ridiculous daylight robbery. If I didn't have service plan with them I would be better off! To add to this, I have just logged into my account to check my cover... I am on ‘Premium’ cover at £18.70 per month with £0 excess and this is my second year with them. I have never claimed and they were the ones that serviced the boiler last year! It clearly also states that it is a rolling monthly contract so I’m not tied down and can cancel any time so why was I told when I tried to cancel that I’d still need to pay for 12 months!? I thought the whole idea of getting a boiler cover with unlimited call outs and £0 excess is that there should never be unexpected costs on top of this monthly premium so what exactly is the point of me having this cover!? Reviewed on: 27th July 2018

Superb

Brilliant service ..... emaxing helpful Reviewed on: 19th May 2018

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247 Home Rescue: Home Emergency Plan reviews

No new 5 star reviews

50% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

247 Home Rescue Home Emergency Plan reviews (36)

Receptionist is a boiler engineer now

good reliable

Friendly custom

Nooooooo

Review

1000000

I glad ..

Excellent

Excellent

Rip off boiler cover policy that they try to charge you extra for

Superb

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