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247 Home Rescue: Home Emergency Plan reviews

Name: Home Emergency Plan
Rating: 2.5 (40 reviews)

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1.60

Based on 40 reviews, last reviewed 12th Jun 2025

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

30%

10%

3 star

2 star

60%

Latest highest rating:

4

Excellent Friendly customer service and professional. Would highly recommend. A+ Reviewed on: 13th January 2022

Latest lowest rating:

1

Dishonest and dodgy My first engineer experience with this company was great. After this they have just proved themselves to be more dodgy, overcharging plumbers Charging... Read more Reviewed on: 12th June 2025

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About this product

247 Home Rescue Home Emergency Plan reviews (40)

Review of the 247 Home Rescue, Home Emergency Plan:

This company is a complete rip off!

This company is a complete rip off! I took out boiler insurance with them and during my annual boiler service they told me if my boiler broke down they would not be able to get parts for it so I should buy a new boiler. They scaremonger you into believing your boiler will break down during winter and they won't be able to fix it. I started the process of getting a new boiler and paid them a deposit. I then did some research and realised they were charging a lot more than other company's for a new boiler and the new boiler insurance was a 10 year direct debit which they did not tell me about. They also did not tell me that I was entitled to a £250 discount as I had a policy with them. I cancelled the new boiler but the company did not give me back my £700 deposit. I phoned them several times and they said the refund had been processed and it was my bank that was keeping the funds from me. It was all lies, no refund was processed so I opened a dispute with my bank and got my money back. All the people that work for this company are in on the scam and are just trying to sell products. Don't waste your money go with another company! Reviewed on: 30th September 2024

Cheap means cheap do not expect alot

My bad and time consuming experience: I asked for annual service at the end of the summer. The engineer came and found a fault in the pump and left without doing anything. The heating system was not used over the summer time and was not working after I tried it following the service, but they refused to repair/replace the pump, saying it is a remedial work. I complained, but despite appreciating my frustration, they said they do not repair pumps and the cant help me. The heater was not working when tried so it is not an advisory job but tgey still wouldn't repair and they believe it is my job to do independently Fir unknown reason, they offered me 25 pounds :) :) :) which I, of course, refused and cancelled the policy on the same day. Fortunately, my home insurance covers the heating, and they have already sorted this issue out despite telling them that the service engineer found the pump not working. They simply said you heater is not working and you are covered. Customer service is another long story with one of them telling me 'do not complain as there is no benefit of complaining' When I asked him to talk to someone other than him, he said: 'I am the manager and the only one here and unfortunately I can help you'. The complaint team said they will deal with that problem. They, simply, collect little money to attract customers,however, you'll not know the facts until you need them. Reviewed on: 8th November 2022

Very poor service - take care

We had a very frustrating and negative experience with the company. They charged us a £95 call out charge having said we are covered by our service agreement, and then asked for over £250 for additional costs. Wenhave refused to pay, and it would have cost us just £150-180 to get it fixed by a local plumber. Now the issue remains unresolved, we paid £95 for nothing. Very bad service, we shall cancel our contract and not use them again. Reviewed on: 1st November 2022

Excellent

Friendly customer service and professional. Would highly recommend. A+ Reviewed on: 13th January 2022

Great

Brilliant customer service and always helpful ! Definitely recommend Reviewed on: 12th June 2020

good reliable

very helpful and friendly staff on the phone they offer good value for money and never had any problems with them Reviewed on: 30th May 2020

Friendly custom

The service was quite personable. Reviewed on: 28th May 2020

Nooooooo

All can buy it the best hope ther not gett lblumtunderb Reviewed on: 11th January 2020

Review

great cover great customer service Reviewed on: 1st September 2019

1000000

Holedey im have plis help me anit mone Reviewed on: 2nd February 2019

I glad ..

I haven't nice experience with this bank online ., Monese.,! Reviewed on: 30th January 2019

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