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247 Home Rescue: Home Emergency Plan reviews

Name: Home Emergency Plan
Rating: 2.4 (43 reviews)

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1.63

Based on 43 reviews, last reviewed 2nd Dec 2025

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

28%

3 star

2 star

63%

Latest highest rating:

4

Excellent Friendly customer service and professional. Would highly recommend. A+ Reviewed on: 13th January 2022

Latest lowest rating:

1

Rubbish company. Rubbish company. They tried to claim i needed work doing, when it didn't. Coincidentally the 'extra' work was not covered and I needed to pay before a... Read more Reviewed on: 2nd December 2025

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About this product

Looking for 247 Home Rescue home emergency reviews? Read below to see what our community is saying about 247 Home Rescue and see what insight people like you can offer on whether this might be the right product for you! Already used 247 Home Rescue? Please share your own review of their services and help others! Please note, this product is a service agreement and not an insurance policy.

247 Home Rescue Home Emergency Plan reviews (43)

Review of the 247 Home Rescue, Home Emergency Plan:

No cover at all

Where do I start? To keep things simple: 1- I thought I had managed to get cheap boiler cover. It turned out they don't cover you if they discover any faults during the regular maintenance check. Boiler capped off without a proper service being done. I had to pay separately for an independent gas engineer who fixed my boiler and carried out a proper service. 2- I was offered an inhibitor for the inconvenience when the engineer failed to show up to a previous appointment. I phoned up afterwards to chase and I was advised that that a manager would phone me back. Several weeks later no manager called. 3- I logged a complaint and was offered a two months reduction on my bill in addition to receiving the inhibitor. I agreed to this. However, after agreeing that it did not make sense for me to have to renew my contract and wait for another annual service, the company agreed to send an engineer to insert the promised inhibitor but then retracted the offer of two months credit. 4- I was outraged that they would retract a previous agreement (retracting all of £10 from the compensation agreed which I found insulting!!!) and asked for details of how I could complain to the Ombudsman. They responded that this part of the cover is not covered by the Ombudsman so I could either like it or lump it effectively. This is despite the fact that their sales team assured me before I purchased cover that I would be covered by the ombudsman. I've realised that I am dealing with cowboys! Reviewed on: 16th June 2023

Perfect

So good I loved it, it was the most amazing experience of my little dim witted life. Reviewed on: 13th May 2017

very good

fab customer service from these guys, would use again for sure Reviewed on: 8th February 2017

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