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Chorley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.9 (277 reviews)

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4.90

Based on 277 reviews, last reviewed 14th Jan 2026

42% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Personalise service with excellent communication My application was a bit ore complicated than the standard but my Mortgage Advisor (Devon Park) demonstrated tenacity, perseverance and a real can do ... Read more Reviewed on: 14th January 2026

Latest lowest rating:

1

WE had a mortgage refused due to our workshops been... WE had a mortgage refused due to our workshops been to close to our house. Reviewed on: 5th March 2025

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About this product

Chorley Building Society offer mortgages to new and existing members.

Whether you’re moving home, buying to let, remortgaging or purchasing your first property, Chorley Building Society have a range of products to choose from.

Chorley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Chorley Building Society before, you can also leave a review and share your experience.

Chorley Building Society Mortgages reviews (277)

Review of the Chorley Building Society, Mortgages:

Great customer service

Can’t fault Chorley Building Society. I asked for mortgage holidays due to covid pandemic, day later it was granted . Great service, highly recommend Reviewed on: 17th April 2020

Five Years of Faultless Service

I've been with Chorley Building Society for 5 years now with my mortgage and I honestly can’t fault them. Every time my deal has come up for renewal, they’ve been right there to support me and make the process smooth and stress-free. What really stands out is how easy they are to contact and talk to, something that’s becoming increasingly rare these days. Every interaction I’ve had has been friendly, helpful and professional. I’ve never felt silly asking questions and they’ve always taken the time to explain things clearly and without any pressure. At each renewal, they’ve gone the extra mile to scout out new deals or products that offer better benefits tailored to my situation. It’s that kind of proactive, personal service that makes such a difference. Truly faultless. I would absolutely use them again and wouldn’t hesitate to recommend Chorley Building Society to anyone looking for honest, friendly and reliable mortgage support. Reviewed on: 26th September 2025

Amazing Service

As always amazing customer service, thank you to Candice and Devon who have provided exceptional support and service. We have used CBS for a number of years and the service has always been excellent. Reviewed on: 23rd September 2025

mortgage review

Mark Rothwell wasexcellent from start to finish , dealt with the whole thing exactly how i wanted Reviewed on: 18th September 2025

Good value and quick replies.

Good value and always replied quickly to queries. Reviewed on: 6th September 2025

Outstanding service and flexible products.

Outstanding service and flexible products. Reviewed on: 15th August 2025

Mortgage enquiry efficiently handled

Phone enquiry handled extremely efficiently throughout. Great to speak to knowledgeable people who are keen to assist. Mark dealt with everything quickly and efficiently and provided everything we needed to come to an informed decision. Thanks Mark Reviewed on: 8th August 2025

My partner and I were under an extremely tight deadl...

My partner and I were under an extremely tight deadline to complete within 8 weeks. Chorley building society and specifically the admin team were nothing short of incredible. I would like to express my gratitude to the wider team but specifically Hettie who kept me informed each step of the way and did not hesitate to answer all of my queries. Overall, the service, responses and attention to detail was amazing. Thank you all! Reviewed on: 25th July 2025

Intermediary Channel Assistance

Mark Rothwell provided an excellent service :) Reviewed on: 24th July 2025

Always super helpful and very friendly.

Always super helpful and very friendly. Mark Rothwell especially has been a huge help and always very friendly & prompt to reply to any emails. Great team at Chorley. Reviewed on: 23rd July 2025

my experience of Chorley Building Society

each time I have needed to speak to someone they have always been helpful and understanding.It is good to speak to people who know your situation and can give advice on financial products products available. Reviewed on: 22nd July 2025

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