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HSBC: Bank account reviews

Name: Bank account
Rating: 3.91 (1386 reviews)

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3.91

Based on 1,386 reviews, last reviewed 16th Jun 2026

15% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

Bank accounts are transparent and straightforward Bank accounts are transparent and straightforward Reviewed on: 12th June 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1386)

Friendly helpful

Any problems on my account have been dealt with swiftly 13 years Reviewed on: 12th February 2017

good customer service

I would just like to say how important and appreciated it is as a customer to have a bank with excellent personal customer service. This is something that my local HSBC branch do really well. Reviewed on: 12th February 2017

efficient service

Helpful, well informed staff, modern service, allowing choice of contact methods & account management. Reviewed on: 12th February 2017

First direct

Love first direct and been with them from nearly their start. Only gripe is that now semi retired don't have the high income to access some of their products which seems a bit mean for loyal customers Reviewed on: 12th February 2017

Disappointing

Want to change to a more moral bank Reviewed on: 11th February 2017

How to punch you when you are down.

One of the biggest banks in the country, yet when you ask for help after a difficulty few months you get a knock back, even after being a customer for over 20 years. Time to move banks. Reviewed on: 11th February 2017

step up the damn online banking a notch or 10

theyre too slow and out of date with the online stuff. its like living in the stone age when others have super sophisticated online banking. only just upgraded and its still naff. bleh Reviewed on: 11th February 2017

average

Nothing to complain about but nothing to particularly praise either! Reviewed on: 11th February 2017

Excellent bank

I have been with HSBC since I was a child and their service is top notch. Whether I've just had general enquiries or needed to change my account type, they have always been extremely helpful Reviewed on: 11th February 2017

No issues

No bad things to say does what it says on the tin and always been great whatever we need and they don't bug you Reviewed on: 11th February 2017

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