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HSBC: Bank account reviews

Name: Bank account
Rating: 3.91 (1386 reviews)

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3.91

Based on 1,386 reviews, last reviewed 16th Jun 2026

15% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

Bank accounts are transparent and straightforward Bank accounts are transparent and straightforward Reviewed on: 12th June 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1386)

A Bank for everyone

Very efficient and helpful in branch Reviewed on: 15th March 2017

Standard Bank Account, Poor Service

Been into branch and asked twice already to be moved onto a better account which I can actually get savings on to no avail. Also tried to order bank statements when moving house for mortgage which also never turned up after being told they couldn't print in branch. #MaxYourMoney Reviewed on: 2nd March 2017

Service is awful, now leaving after 6 years

HSBC has been my bank for 6 years and it used to be great. However, I'm just fed up that over the last few years the wait time to speak to customer service on the phone is an average of 20 minutes, and they send you from department to department. The online Live Chat functionality WAS great, until they started taking away the option to use it for important stuff like disputing fraudulent transactions. Customer service closing at 6pm Mon-Fri isn't good enough when I work full-time. Local branches have all closed so it's almost impossible to see an actual employee. I'm now leaving for Metro Bank, who I only hear and read good things about their service: Fast processes, branches open 7 days a week, 24/ hour UK based customer service, new cards printed on-site. This is the future. Goodbye HSBC. Reviewed on: 22nd February 2017

Excellent service

Switching accounts has been made hassle free because of the HSBC telephone help centres and in-store employees. Reviewed on: 12th February 2017

dependable, accurate and helpful

Using their in store and online banking service I've found that help is never too far away and always at hand. Reviewed on: 12th February 2017

Never had any problems.

Banked with HSBC for over 10 years. Never had any problems but also never felt that the customer service was amazing. Reviewed on: 12th February 2017

HSBC For Life

I have been banking with HSBC now for over 25 years and I love the way the service has moved along with the times Reviewed on: 12th February 2017

Solid banking for over 25 years

I walked into 'Midland Bank' in the mid 80's as a teenager and signed up to a current account. I have banked with them, and subesquently HSBC, all of my adult life and I have found no reason to change - and, from someone who regularly compares and moves to the best deal, whether energy, telephone or broadband, this is a big deal. I am now signed up as an Advanced account holder and am happy with their service. Reviewed on: 12th February 2017

Good all rounder bank

Fantastic on-line banking and you can do face to face in the store if any problems with my accounts. Reviewed on: 12th February 2017

Annoying rules.

Had some issues as I tried to change my address in store but was told I absolutely had to do it online, did it online and it only changed my address for certain correspondence and so my new debit card got sent to my old address because I got told the wrong info and wasn't just allowed to change my address in store which would have taken two minutes. Very insecure!! Reviewed on: 12th February 2017

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