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HSBC: Bank account reviews

Name: Bank account
Rating: 3.91 (1386 reviews)

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3.91

Based on 1,386 reviews, last reviewed 16th Jun 2026

15% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

Bank accounts are transparent and straightforward Bank accounts are transparent and straightforward Reviewed on: 12th June 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1386)

Continued Terrible Service

No matter what i ask of them they never seem to be able to pull it off. Been asked twice if I wanted to upgrade account, accepted both times,was told it would be done in 5 working days. That was six months ago. I've moved twice since 2014 they still have my old address on file despite asking them to change it three times. When moving the first time asked the branch twice to send me my statements as they couldn't print them off for me in branch. Got them on the second time of asking. Reviewed on: 24th May 2017

have had nothing but trouble

been with them for more than 15 years and recently its got worse.. fraud, bank charges, and 0 help been hard to stick with them wouldnt advise hsbc to anyone Reviewed on: 23rd May 2017

Good account

HSBC are a good bank. I've had my current account for over 20 years Reviewed on: 15th May 2017

Great service, extremely helpful

I have been a customer of hsbc for many years. The Internet banking is easy and staff in store are always helpful. When I was a victim of fraud they were extremely proactive and alerted me to it. Reviewed on: 4th May 2017

Current account

I opened my current account back in 1998 when it was the former Midland bank. I have always received great customer service whenever I have had a problem (which is extremely rare). I have only encountered difficulties logging in online once back in January 2016 when the system was offline over a couple of days. However, technical difficulties do occasionally happen and less so with HSBC when compared to other banks such as Natwest. I am happy with how the bank values me as a costumer and intend on banking with them for the foreseeable future. Reviewed on: 2nd May 2017

Good bank

I've been with this bank for 15 Years and never had a problem with them Reviewed on: 27th April 2017

Easy to use

I can always rely on HSBC for a user friendly system (mobile and online banking). They don't really have the highest interest on savings... so I would recommend going for an ISA but I would definitely recommend them for opening a normal bank account! Reviewed on: 20th April 2017

Very pleased

Use HSBC for savings, current account and mortgage and have been very satisfied for past 7 years great customer service and preferential offers for existing customers. Good all round. Reviewed on: 14th April 2017

Sounds good but

Very good customer relations until you open the account then poor customer help lines and most wait weeks for a branch appointment. Reviewed on: 4th April 2017

HSBC v Bitcoin

HSBC seem to reflect the dismal way that banks have conned us for years. Charging £12.50 per month to deal with standing orders, charging for business accounts. So many ways to con over the years'. When probate is over I will leave this ghastly crew and begin a new life with Bitcoin and Spanish property. Good riddance. Reviewed on: 31st March 2017

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