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HSBC: Bank account reviews

Name: Bank account
Rating: 3.91 (1386 reviews)

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3.91

Based on 1,386 reviews, last reviewed 16th Jun 2026

15% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

Bank accounts are transparent and straightforward Bank accounts are transparent and straightforward Reviewed on: 12th June 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1386)

HAve been with them 20 years.

I fond they are easy to use, helpful and willing to consider choices. Reviewed on: 15th November 2016

Very average

Nothing particularly noteworthy about this current account. Like all of them, interest rates are non existent, but no problems with the actual account. There is quite a good phone app that they provide, but I got locked out of it for several months when I lost my little plastic key fob. It felt way harder than it should have been to get everything up and running again. Reviewed on: 15th November 2016

OK

Online OK but delays when you try to contact by phone. Reviewed on: 15th November 2016

OK Apart From the Bank Charges

I've had an OK experience with HSBC over the years, they haven't done anything amazing but they haven't done anything terrible either. However recently I've gone above my overdraft limit a few times and incurred quite heavy charges Reviewed on: 14th November 2016

A FAIRLY GOOD SERVICE BUT ROOM FOR IMPROVEMENT

pop into my local branch to ask about the latest saving rate, person said to me point blank check on-line ?????? Reviewed on: 14th November 2016

Brilliant

Had a meeting with a personal adviser on the weekend - it was a meeting that i'd been putting off for some time but it was actually such a positive experience. I came out feeling like a weight had been lifted - the adviser was friendly, helpful and very reassuring. Reviewed on: 14th November 2016

Reasonably good service for a daily-used current account

Have banked with HSBC for many years, many different products including my current account They have always been reasonably quick to respond to any queries and have helpful advisers available on the end of the phone As someone who uses HSBC remotely (i.e. not going into a branch) I do find that their app could be better and the use of a secure key, whilst understandable, is a little tiresome Reviewed on: 14th November 2016

Secure Banking

Always seems very secure no problems Reviewed on: 14th November 2016

Very flexible

Internet messaging service with prompt responses; flexible overdraft; and quick response times. Reviewed on: 14th November 2016

OK Bank

Not too bad as High Street banks go, I suppose. Reviewed on: 14th November 2016

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