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HSBC: Bank account reviews

Name: Bank account
Rating: 3.91 (1386 reviews)

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3.91

Based on 1,386 reviews, last reviewed 16th Jun 2026

15% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

Bank accounts are transparent and straightforward Bank accounts are transparent and straightforward Reviewed on: 12th June 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1386)

Great app and service

Always been friendly when called or when visiting in the branches, they offer competitive rates and a wide range of products. App is easy to use and functional too. Reviewed on: 30th March 2023

Big Bank and competitive

HSBC is highly competitive when it comes to luring new customers. Some of the benefits I have enjoyed are - Switching Bonus, great Regular Saver interest rate and easily navigable app. It is probably in the top three of global banks, but the app seems to be one of the most secure and responsible in my experience. Reviewed on: 30th March 2023

HSBC

HSBC is a highly reputable and well-established bank that offers a wide range of financial services to its customers. The bank's online and mobile banking platforms are user-friendly and provide easy access to account information, transaction history, and other important features. HSBC also offers a variety of credit cards, loans, and investment options to help customers achieve their financial goals. The bank's customer support is excellent, with knowledgeable representatives available to assist with any questions or concerns. Overall, HSBC is a great choice for anyone looking for a reliable and comprehensive banking experience. Reviewed on: 29th March 2023

Easy to use

Very user friendly bank app, secured and gives updates frequently. Have many products to choose from and friendly staff. Reviewed on: 29th March 2023

Amazing bank

Been with them for over 12 years Reviewed on: 29th March 2023

Long time customer

Long time customer of HSBC, they do everything they do well, but haven't kept up to speed with the finteches and seem a little dated now Reviewed on: 23rd March 2023

Best service

I never get disappointed by this company. Reviewed on: 23rd March 2023

Great

Is everything perfect, no problems Reviewed on: 21st March 2023

Great app

Better than most high street banks, great app. Reviewed on: 20th March 2023

Poor customer service and simply do not care

In my experience very poor customer service (basic things can take up to four times as long, often with someone on the other side of the world who doesn’t understand the system or products or can speak clearly). No interest in customer service or genuine desire to help customers with mortgage/rates in this era of increasing cost of living challenges. No in-branch support despite visiting numerous times and asking to see someone to help me get a better mortgage rate. Will be leaving HSBC as soon as I can get a mortgage wiry an alternative provider. Simply too big, hugely inefficient and no understanding of their customers which comes across in spades at every level. Reviewed on: 19th March 2023

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