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HSBC: Bank account reviews

Name: Bank account
Rating: 3.91 (1386 reviews)

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3.91

Based on 1,386 reviews, last reviewed 16th Jun 2026

15% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

24%

10%

15%

Latest highest rating:

4

Bank accounts are transparent and straightforward Bank accounts are transparent and straightforward Reviewed on: 12th June 2026

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1386)

Super easy to keep track of everything on the go!

I want to tell you how much I love the HSBC banking app, it literally makes keeping track of my money so easy. I can transfer to my savings (or transfer back if I'm having a spending spree) make payments to friends and family and just generally keep a track on my incomings and outgoings, all from a click of a button where ever I am. I recently got married and went in to branch to change my name, I was in and out with 15mins and my new cards arrived within a week. For me though the highlight of HSBC (my friends and family think I'm crazy to get this excited) but they sent me a left handed cheque book, I've been struggling to fill cheques in for nearly 15 years, not anymore thanks to HSBC! Reviewed on: 5th February 2018

No issues

Website layout could be better but app works well and always friendly on phone Reviewed on: 4th February 2018

Over 25 years great service from a high street bank

I'm very impressed with HSBC , they upgraded me to an advance bank account, telephone banking is easy , very good customer service. Reviewed on: 4th February 2018

Fab customer service

I have banked with the HSBC for many years and have always found their customer service outstanding, both in branch and on phone. The Internet banking is easy to use and the chat support is good too. Reviewed on: 4th February 2018

Banking

Never had any issues with them, whenever I phone they are extremely helpful. Always solve my issues and have been a customer for 30+ years Reviewed on: 4th February 2018

Great

I have never had any issues- the customer service is great and internet banking is very user friendly and convenient. Reviewed on: 4th February 2018

Great Bank

Great bank, have been with them for 10 years and never thought about changing. Reviewed on: 4th February 2018

Excellent Online Fraud Service

My bank details were stolen and I had a number of fraudulent transactions on my account. One phone call to HSBC Security department and my account was credited within minutes. Great service and peace of mind restored. Reviewed on: 2nd February 2018

True Customer Service

Premier telephone customer services is miles ahead. Solution orientated, friendly and always helpful Reviewed on: 2nd February 2018

Perfect for me

I like going to my local branch Reviewed on: 1st February 2018

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