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HSBC: Bank account reviews

View other HSBC products
3.91
Based on 1,386 reviews, last reviewed 16th Jun 2026
15% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
45%
See only 4 star reviews
24%
See only 3 star reviews
10%
See only 2 star reviews
5%
See only 1 star reviews
15%

Latest highest rating:

4

Bank accounts are transparent and straightforward Bank accounts are transparent and straightforward Reviewed on: 12th June 2026
Faye C's avatar
Faye C

Latest lowest rating:

1

HSBC UK:inaccessible and non inclusive banking Thanks to smartmoneypeople email prompt to write a review about a financial product.i have chosen to write about my permanent long term HSBC UK bank a... Read more Reviewed on: 16th June 2026
Sam's avatar
Sam
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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1386)

a great bank

4
Been with them for years and happy with their service not had a problem, only one thing couldn't change address easily when I moved house Reviewed on: 8th February 2018
nafisa yasin's avatar
nafisa yasin

Unhelpful customer service

1
The worst customer service I have ever experienced, very poor bank with no personality Reviewed on: 8th February 2018
Donna C 's avatar
Donna C

Good service, price and app

5
Good service, price and mobile app Reviewed on: 8th February 2018
Sam Jones's avatar
Sam Jones

Help & Support

5
I have found the support I have had from them while out of work has been priceless and ensured I havent got further into debt. Reviewed on: 8th February 2018
Remmie's avatar
Remmie

HSBC Advance Account

5
Fantastic bank bank with great customer service and easy to use mobile apps for banking on the go. Reviewed on: 8th February 2018
Leo3k1lc's avatar
Leo3k1lc

Good customer service

4
HSBC provide good customer service. They are polite and explain things clearly and simply if you are ever in need of help. Reviewed on: 7th February 2018
Mariyah's avatar
Mariyah

Reliability

4
You know what you get with HSBC, good reliable service Reviewed on: 7th February 2018
Richard Saunders's avatar
Richard Saunders

Great bank

5
Great Bank which has really good on-line facilities Reviewed on: 6th February 2018
thetangerinebear's avatar
thetangerinebear

Not Enough Branches

2
Over the years there seems to be less and less HSBC branches open locally. They are also not open convenient hours. Reviewed on: 6th February 2018
Luckyyy's avatar
Luckyyy

Great bank

5
Always friendly helpful staff.... I was missold ppi and they sorted it out quickly and efficiently. Reviewed on: 5th February 2018
Jodi Hill's avatar
Jodi Hill

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