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Monument: Savings reviews

Name: Savings
Rating: 4.89 (506 reviews)

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4.90

Based on 506 reviews, last reviewed 7th Apr 2025

39600% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Very good rates and easy to use app Very good rates for savings accounts, and an app which is very easy to use and does exactly what I would expect it to. Easy to set up, and payments in... Read more Reviewed on: 7th April 2025

Latest lowest rating:

2

not good Not complete expectations. There shiuld be real time expenation. Reviewed on: 29th March 2025

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About this product

Monument clients can save between £25,000 and £2m.

Accounts include Easy Access, Limited Access Saver, Fixed Term Deposits, Notice Accounts, and an Easy Access Cash ISA. Monument savings accounts can be opened and managed through the mobile app. The UK-based team is available via in-app live chat, call, video, or email.

Monument savings reviews help you find out what it’s really like to be a client. If you’ve used Monument before, you can also leave a review and share your experience.

Monument Savings reviews (506)

Review of the Monument, Savings:

Always answers questions promptly and very experienc...

Always answers questions promptly and very experienced staff who help you through the process. Phone calls answered quickly Reviewed on: 4th April 2025

not good

Not complete expectations. There shiuld be real time expenation. Reviewed on: 29th March 2025

Reply from Monument Hello Leung, Thank you for your feedback. We're sorry to hear the app didn’t meet your expectations. We’ll make sure this is shared with our product team. If you’d like support with anything specific, our client services team would be happy to help. You can call us on 020 4524 8080 or email [email protected]. We’re available 9am to 6pm, Monday to Friday (except on bank holidays ) and from 9am to 1pm on Saturdays. Response date: 31st March 2025

Monument: First-rate service and excellent products!

First-rate service and excellent products (saving and ISA accounts). The app is easy to use and support is responsive and timely. Returns are very good and, at the time of writing, recommended by MoneySuperMarket. Reviewed on: 29th March 2025

Interest rate is great!

Interest rate is great, would wish for it to be better but it still good. Reviewed on: 28th March 2025

Since banking with Monument, I have received monthly...

Since banking with Monument, I have received monthly reports, and have felt my savings have been well taken care of. A great savings rate and options has and will continue to keep me with them. Reviewed on: 28th March 2025

Easy to apply, set up and manage.

Easy to apply, set up and manage. Reviewed on: 28th March 2025

Excellent service and product.

Excellent service and product. Always a satisfying experience doing business with them. Reviewed on: 28th March 2025

Friendly, professional and competitive bank.

A very friendly, professional and competitive bank. Reviewed on: 28th March 2025

Great innovative bank who are always there for custo...

Great innovative bank who are always there for customers. Reviewed on: 28th March 2025

Monument Review

Great savings Bank, great customer service. Reviewed on: 28th March 2025

The best

Great rates and easy access to savings Reviewed on: 28th March 2025

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