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AA: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 2.96 (198 reviews)

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2.50

Based on 198 reviews, last reviewed 7th May 2025

100% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

35%

16%

44%

Latest highest rating:

5

I cannot thank AA Roadside Assistance enough for the... I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturda... Read more Reviewed on: 17th December 2024

Latest lowest rating:

1

You could not make this up Dear AA Customer Services, Further to my earlier complaint. I am writing to express my profound dissatisfaction and frankly, shock, at the abysmal l... Read more Reviewed on: 7th May 2025

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our AA breakdown cover reviews come in. You can read and write YOUR AA Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

AA Breakdown Cover reviews (198)

Review of the AA, Breakdown Cover:

Poor poor service 12 hours turnaround

Save your money and just pay a recovery truck when they inevitably happens been passed around since 5.39am this morning and just been told I’ve been passed to a third party company to be towed home who have told me they will be another hour should be home 12 hours after I left joke join rac Reviewed on: 29th November 2023

Treat Loyal Customers like Rubbish

A loyal customer since I passed my test, when I needed them the most to attend an accident and recover my vehicle, the first thing they wanted was me to give credit card details even though I was in a state of shock. They also didn’t provide relevant information about a claims service I could have used, which would have saved me a lot of time and stress. Now months after the accident they are on my case for more money for the recovery. They only want your money and have no interest in helping. Reviewed on: 27th January 2024

Stuck cold and helpless

Me and my mother broke down at 12.15 pm and we immediately rung the aa as my mum has the break down cover well what we thought was break down cover. After receiving the 1st if many times the as would reach us we were hopeful they would be quick and efficient but unfortunately we would be shown how daft we were to think that. After our time was pushed back for the 4th time we rung the number thats provided and the person on the phone did not seem bothered that we could be hit by another vehicle at any point as we were next to a rather busy road. After 3 and a half hours the person finally came and told us we needed to get towed as it wasn't something they could fix at the side of the road but if we were to use this service from the aa they would charge 300-400 pounds but luckily for us we had it sorted and we're able to get it alot cheaper. My mother and I are absolutely appalled the the lack of care and compassion these people have for their customers who pay money. My mother and I were freezing cold and our toes were numb from being sat still in a cold vehicle which we didn't dare turn on. So aswell as waiting a long time to have someone come out we had to then deal with the fact it was cold. As a result of this traumatic experience we have decided to cancel the direct debit for AA and gone to green flag which hopefully is alot better as well as alot cheaper than the AA Reviewed on: 25th January 2024

AA abandoned car at services with key 3 days ago!

My brother came to see me in London for the New Year, arriving on the 29th Dec, his clutch went luckily near my house so managed to get parked up. He called the AA and and they came to see the issue. They said it would need a tow but my brother lives up north and didn't have the correct cover to get a full tow. They gave him the site and code to sign up to the correct cover which he did and arranged a tow on New Years Day. The driver arrived, and said that it would take 8 hours and 3 driver switches to get them and the car home. I gave them my car so they could get on their way. The driver got to the first stop with the car at a services, called my brother and said he didn't have the correct cover and would cost £800 for the full tow. My brother has no choice now but to pay, but the car is still at the services 3 days later with the key on the wheel!! AA can't tell him when they will collect it. Disgusting!! Reviewed on: 4th January 2024

AA redeemed!

After the AA diagnosed the problem last Saturday, I had to leave the car at home as the garage I use has no room on the street to leave overnight. Couldn't drive it at all, as the thermostat plastic housing at the end of the cylinder head had cracked, with fluid pouring out! Because I was at home, the time set for a mechanic to come out yesterday kept changing, due to others being more of an emergency/priority. Being New Year on the Monday I had to wait until yesterday, Tues to request a tow to the garage. The weather was atrocious, so I kinda understand that. but the garage had closed and they still hadn't come! So I cancelled the call out and tried again today. It left me a little miffed, but understandably there were people out there that had more priority. Unusual weather, unusual times we live in. The mechanic who came by 09:30 this morning was a very amiable guy, he not only cheered me up immensely but fixed the car for me whilst I waited, saving a lot of hanging around in bad weather for buses to and forth from the garage! And for a good price too, (cheaper than the garage I use & their prices are the best in the area!) Thankyou Dean! You made my day, you were worth the wait! In fact he redeemed the AA in my eyes after my quiet sulk from the day before Lol! Dean explained the whole process and he clearly knew his stuff, again keeping the reputation that the AA have intact! Reviewed on: 3rd January 2024

Put wrong fuel into my car

Accidentally put unleaded fuel into my diesel car. I'm a key worker, full-time care assistant, so not paid masses of money and have to work hard for it. Leah from the AA organised a technician to come this week to drain the fuel from my car, remove the contaminated fuel, clean then repopulate with correct fuel and MOST importantly arrange for a deferred payment schedule till I have the funds. I've been with the AA for a total of 33 years, and they have NEVER let me down. I would recommend them to anyone on the planet. Reviewed on: 26th December 2023

6H waiting to recovery

I've been a loyal member of AA for five years, but my recent encounter has left me utterly dissatisfied. Stranded in Sheffield from 8 pm until midnight, shivering in my car, I waited for AA's promised petrol assistance. To my dismay, upon arrival, the technician claimed it was an alternator issue and promptly left me stranded. Now, facing an additional two hours of waiting for recovery, I can't help but feel deceived and frustrated. This experience is a stark contrast to the reliable service I once knew from AA. Sadly, it seems the company has deviated from its former standards, making empty promises and providing subpar assistance. My advice: steer clear of AA to avoid falling victim to their lies and unfulfilled commitments. Reviewed on: 12th December 2023

Absolutely appalling

9 hours to be recovered 22 miles. No contact from recovery firm who wasn’t AA. The cost is insignificant, it’s the service they provide and it’s appalling. When you try and complain they totally fob you off and couldn’t give a toss. I will never use the aa EVER AGAIN. DO NOT BELIEVE THEIR ADVERT!! Reviewed on: 7th December 2023

The AA TSB Premier account refuse to offer assistance despite being a member

The AA (TSB Premier account) refuse to offer assistance despite being a member…!! The AA left me stranded at the side of a busy dual carriageway covered in broken glass on a cold, dark evening for over 10–hours…!!! They failed three times to arrive despite promises and then rang to say that they would not honour the policy as it was paid for through TSB Premier Account. Absolute scoundrels. TSB no better, claiming they do not know what is included in their own contract….!! Reviewed on: 28th November 2023

Dreadful

The recovery process from the breakdown point to the destination, which is a distance of 40 miles, should take approximately 3 hours, allowing for a 1-hour wait time, 1-hour transit, and 1-hour contingency. However, my experience with AA was terrible as they took 8 hours to recover my vehicle. The first leg, from the motorway to the nearest service, took 2 hours, which was okay, but I was disappointed that they could not locate my exact location by the SOS sign. The second leg from one service to another took 4 hours, which was unacceptable. The actual drive time was only 15 minutes, leaving just 30 minutes to reach the final destination. I cannot understand why they did not take me directly to my final destination. Moreover, the recovery driver started the engine without even examining the damage under the bonnet, which was complete incompetence. When I asked him to stop the engine immediately, he ignored me, showing no concern for causing further damage. The third leg, from the service to the final destination, took another 4 hours. The updates from AA were terrible as they promised to recover me within an hour, then 30 minutes, and then 15 minutes, but they failed to deliver on each promise. Every time I called, I received standard robotic excuses such as they were busy, and it was nobody's responsibility. AA blamed garages, and garages blamed AA, which was a perfect example of a flawed business model. If AA were held accountable for not keeping their promises and not recovering customers within a specified time frame, they would operate better. Unfortunately, whether they recover you in 2 hours or 12 hours, it does not bother them as they are more interested in earning money and ripping off the customer. In conclusion, AA is a low-cost service that does not put its customers' needs first and does not deliver on its promises. Reviewed on: 4th November 2023

Wasted my day waiting for the AA

Reported the break down at 8.20am ...no problem sir we will have someone with you by 9.15am they have changed the time 4 times now ...still waiting next time slot given 12.55pm ... will not be using them again. Shocking service crap customer service use the R A C Reviewed on: 14th October 2023

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