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AA: Breakdown cover reviews

Name: Breakdown cover
Rating: 2.86 (212 reviews)

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2.29

Based on 212 reviews, last reviewed 9th Jan 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

15%

48%

Latest highest rating:

5

I have not had one problem with the AA. I have not had one problem with the AA. They are fast and reliable. Staff are friendly and informative Reviewed on: 12th June 2025

Latest lowest rating:

1

AA driver Matt gave me a middle finger AA driver Matt gave me a middle finger I have been a long standing member of the AA and had a home call out for my dead battery. Matt arrived at 17:3... Read more Reviewed on: 9th January 2026

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About this product

AA breakdown cover gives you help from a trained mechanic if your car, van or motorbike breaks down.

You can track when help will arrive on the app. Standard Roadside Assistance covers breakdowns that happen more than 1/4 mile away from your home and you can choose to cover a vehicle or a person in any vehicle as a driver or passenger.

AA breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

AA Breakdown cover reviews (212)

Review of the AA, Breakdown cover:

Absolutely no care for their customers

I have had an extremely bad experience with the AA on (and since) Thursday 11th January 2024 and not only have they dragged their feet to respond to numerous attempts to contact them, but they also never shown any understanding or care about the issue I have experienced. I have been a member with the AA for about 8 years now and this experience marks the end of my membership with them. Background: To cut a long story a little shorter, I (as a motorcyclist) suffered an unfixable tyre puncture, which happened after work on my way home at 5:15 pm. I was left waiting at close to freezing temperatures and was running out of places to stay warm at. I called the AA for an update at 10 pm as the goal post kept moving and was then showing after midnight for the AA to attend my incident. After I insisted that I cannot wait any longer, they dispatched immediately a third party recovery service. Why this wasn't done sooner, I do not know and I haven't had an answer from the AA either. I eventually arrived at home at midnight. I believe I am very patient and my complainted wasn't about the waiting times per se, but the disregard about their customers safety and wellbeing. My hope was for them to at least review why a motorcyclist was left waiting in the cold (~3°C) and was not considered at risk. An initial, impersonal response from the AA was a dismissive "here-is-£30,-now-we-consider-the-case-closed-and-leave-us-alone", which did not address my concerns and highlighted to me their disinterest to improve potential issues. It took a further 2(ish) months before they emailed me again suggesting that a further £20 should fix everything and still didn't show any interest or understanding of the actual issue. Just to be clear, I have not been chasing them for money, but wanted my feedback to be heard and considered for future improvements. I have tried to contact the AA so may times (phone, web chat and emails) and it is now evident to me that they clearly do not care to improve anything and have shown a complete disinterest in their customer's wellbeing. I'll take my business elsewhere and I suggest you consider it as well. Reviewed on: 28th March 2024

Poor poor service 12 hours turnaround

Save your money and just pay a recovery truck when they inevitably happens been passed around since 5.39am this morning and just been told I’ve been passed to a third party company to be towed home who have told me they will be another hour should be home 12 hours after I left joke join rac Reviewed on: 29th November 2023

The AA TSB Premier account refuse to offer assistance despite being a member

The AA (TSB Premier account) refuse to offer assistance despite being a member…!! The AA left me stranded at the side of a busy dual carriageway covered in broken glass on a cold, dark evening for over 10–hours…!!! They failed three times to arrive despite promises and then rang to say that they would not honour the policy as it was paid for through TSB Premier Account. Absolute scoundrels. TSB no better, claiming they do not know what is included in their own contract….!! Reviewed on: 28th November 2023

Dreadful

The recovery process from the breakdown point to the destination, which is a distance of 40 miles, should take approximately 3 hours, allowing for a 1-hour wait time, 1-hour transit, and 1-hour contingency. However, my experience with AA was terrible as they took 8 hours to recover my vehicle. The first leg, from the motorway to the nearest service, took 2 hours, which was okay, but I was disappointed that they could not locate my exact location by the SOS sign. The second leg from one service to another took 4 hours, which was unacceptable. The actual drive time was only 15 minutes, leaving just 30 minutes to reach the final destination. I cannot understand why they did not take me directly to my final destination. Moreover, the recovery driver started the engine without even examining the damage under the bonnet, which was complete incompetence. When I asked him to stop the engine immediately, he ignored me, showing no concern for causing further damage. The third leg, from the service to the final destination, took another 4 hours. The updates from AA were terrible as they promised to recover me within an hour, then 30 minutes, and then 15 minutes, but they failed to deliver on each promise. Every time I called, I received standard robotic excuses such as they were busy, and it was nobody's responsibility. AA blamed garages, and garages blamed AA, which was a perfect example of a flawed business model. If AA were held accountable for not keeping their promises and not recovering customers within a specified time frame, they would operate better. Unfortunately, whether they recover you in 2 hours or 12 hours, it does not bother them as they are more interested in earning money and ripping off the customer. In conclusion, AA is a low-cost service that does not put its customers' needs first and does not deliver on its promises. Reviewed on: 4th November 2023

Wasted my day waiting for the AA

Reported the break down at 8.20am ...no problem sir we will have someone with you by 9.15am they have changed the time 4 times now ...still waiting next time slot given 12.55pm ... will not be using them again. Shocking service crap customer service use the R A C Reviewed on: 14th October 2023

Dangerous!!!

Do not use the AA!! First of all, the customer service is terrible, our car set on fire and the person I spoke to on the phone was very rude, abrupt and unhelpful (we had 3 children under 8 with us). She didn't have a clue how to help me and just point blank refused to check, she just kept repeating herself. Secondly, the AA delivered our burnt out car to our doorstep the next morning, which wasn't only a traumatic reminder for my family but I was told by a mechanic that fetched it that it was extremely dangerous and could have set alight again!!! Thirdly, after sending a complaint, I had a very unprofessional reply. They had listened to the calls and agreed that the woman was rude and unhelpful and blamed her for poor customer service and they completely ignored my concerns about leaving a dangerous car outside my front door, putting my children in danger!!!! Disgusting service and I'm taking it further!! Reviewed on: 13th October 2023

my review

as a first driver i got a really good deal. you never know when you are going to need it so for the price i paid it was really good Reviewed on: 28th September 2023

Shocking!

Shocking! Broke down at Preston services, nobody came it cost us £400 to be recovered. I Couldn’t get through to them on the phone after they kept moving the wait time on the app. We filed a complaint and was given £30 compensation not even 10% of what we had spent. We were told to send our receipt for consideration and then continually ignored! Phoned up to cancel, explained why and they said no problem and cancelled it very unreliable service through and through. Happy to take your money every month but do not provide the service they claim to provide Reviewed on: 20th September 2023

Easy to set up clear options

This is through my bank it was easy to set up and just what I wanted Reviewed on: 9th September 2023

BREAKDOWN

Not had to use yet but know many happy motorhome owners who have Reviewed on: 31st August 2023

Easy service to use

Excellent price great value for both my son and I Reviewed on: 24th August 2023

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