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AA: Breakdown cover reviews

Name: Breakdown cover
Rating: 2.88 (210 reviews)

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2.33

Based on 210 reviews, last reviewed 16th Dec 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

34%

15%

47%

Latest highest rating:

5

I have not had one problem with the AA. I have not had one problem with the AA. They are fast and reliable. Staff are friendly and informative Reviewed on: 12th June 2025

Latest lowest rating:

1

AA member for over 30 years, never again.... have been a loyal AA member for over 30 years, but today I cancelled my cover and will never return. I hold fleet cover for my business and, at its p... Read more Reviewed on: 16th December 2025

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About this product

AA breakdown cover gives you help from a trained mechanic if your car, van or motorbike breaks down.

You can track when help will arrive on the app. Standard Roadside Assistance covers breakdowns that happen more than 1/4 mile away from your home and you can choose to cover a vehicle or a person in any vehicle as a driver or passenger.

AA breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

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AA Breakdown cover reviews (71)

I have not had one problem with the AA.

I have not had one problem with the AA. They are fast and reliable. Staff are friendly and informative Reviewed on: 12th June 2025

I cannot thank AA Roadside Assistance enough for the...

I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturday morning, my car unexpectedly failed me. To my amazement, an ambulance passing by stopped to ensure I was safe, soon followed by the police, who kindly looked after me until the AA arrived. Mark Hammond from the AA was my first hero. While, unfortunately, he couldn’t fix the issue on the spot, Mark’s professionalism shone through as he calmly explained the situation, arranged for a loader without delay, and advised me of the next steps. His quick thinking and reassurance were a huge comfort. Ryan, the loader driver, was equally fantastic. His expertise in handling my car was clear as he swiftly got it onto the loader. Understanding my predicament, Ryan went above and beyond—dropping me at the train station to ensure I could get to London, while also liaising with the garage to manage my car repairs. Although the car remains in Devon and still needs fixing, I now feel confident knowing that with my open return ticket, I’ll soon be back behind the wheel in the New Year. Breaking down is never pleasant, but the AA’s friendly and efficient support made all the difference. Mark and Ryan turned what could have been a stressful ordeal into a well-handled, reassuring experience. Thank you, AA Roadside Assistance—you were truly a lifesaver! Highly recommended for any motorist in need. Reviewed on: 17th December 2024

Excellent

Great reliable service , company been going for a very long time Reviewed on: 23rd August 2024

AA redeemed!

After the AA diagnosed the problem last Saturday, I had to leave the car at home as the garage I use has no room on the street to leave overnight. Couldn't drive it at all, as the thermostat plastic housing at the end of the cylinder head had cracked, with fluid pouring out! Because I was at home, the time set for a mechanic to come out yesterday kept changing, due to others being more of an emergency/priority. Being New Year on the Monday I had to wait until yesterday, Tues to request a tow to the garage. The weather was atrocious, so I kinda understand that. but the garage had closed and they still hadn't come! So I cancelled the call out and tried again today. It left me a little miffed, but understandably there were people out there that had more priority. Unusual weather, unusual times we live in. The mechanic who came by 09:30 this morning was a very amiable guy, he not only cheered me up immensely but fixed the car for me whilst I waited, saving a lot of hanging around in bad weather for buses to and forth from the garage! And for a good price too, (cheaper than the garage I use & their prices are the best in the area!) Thankyou Dean! You made my day, you were worth the wait! In fact he redeemed the AA in my eyes after my quiet sulk from the day before Lol! Dean explained the whole process and he clearly knew his stuff, again keeping the reputation that the AA have intact! Reviewed on: 3rd January 2024

Put wrong fuel into my car

Accidentally put unleaded fuel into my diesel car. I'm a key worker, full-time care assistant, so not paid masses of money and have to work hard for it. Leah from the AA organised a technician to come this week to drain the fuel from my car, remove the contaminated fuel, clean then repopulate with correct fuel and MOST importantly arrange for a deferred payment schedule till I have the funds. I've been with the AA for a total of 33 years, and they have NEVER let me down. I would recommend them to anyone on the planet. Reviewed on: 26th December 2023

my review

as a first driver i got a really good deal. you never know when you are going to need it so for the price i paid it was really good Reviewed on: 28th September 2023

Easy to set up clear options

This is through my bank it was easy to set up and just what I wanted Reviewed on: 9th September 2023

BREAKDOWN

Not had to use yet but know many happy motorhome owners who have Reviewed on: 31st August 2023

Easy service to use

Excellent price great value for both my son and I Reviewed on: 24th August 2023

Great customer service

I had a very positive experience speaking to their staff and they made sure I understood each and everything. Reviewed on: 23rd August 2023

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