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Acorn Community Bank: Loans reviews

Name: Loans
Rating: 4.94 (906 reviews)

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4.95

Based on 906 reviews, last reviewed 8th Jan 2026

68% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

2 star

Latest highest rating:

5

Quick hassle free exchange, great customer service a... Quick hassle free exchange, great customer service and attention to detail whilst setting up accounts and loan Reviewed on: 8th January 2026

Latest lowest rating:

1

Great Customer Service I have been supported right from when l joined till now. There is a lady who goes by the name Faye her customer relations are next to none. She is a g... Read more Reviewed on: 10th July 2025

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About this product

Acorn Community Bank offer four personal loan types – a Family Loan, an Acorn Personal Loan, a Loyalty Savers Loan and a Payroll Loan.

The amount you can borrow varies between £200 and £15,000 depending on the loan type.

Acorn Community Bank personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Acorn Community Bank before, you can also leave a review and share your experience.

Acorn Community Bank Loans reviews (906)

Review of the Acorn Community Bank, Loans:

I've always been treated with respect and explained...

I've always been treated with respect and explained and helped when I didn't understand , easy communication too Reviewed on: 17th April 2025

Fantastic organisation

Always been helpful and honest and loan always gone in as when they say it will Reviewed on: 11th August 2025

The app you use is seamless and easy to use.

The app you use is seamless and easy to use. Reviewed on: 9th August 2025

Always there when I need them, reasonable rates, qui...

Always there when I need them, reasonable rates, quick service, would recommend to all Reviewed on: 9th August 2025

Thank you Acorn

A credit union provides a valuable service and Acorn (previously Swan) provide this with an easy-to-use website and with staff who are helpful & supportive & understanding and who respond to phone queries & emails in a timely manner. Reviewed on: 8th August 2025

I’ve been with acorn community bank for around 6 yea...

I’ve been with acorn community bank for around 6 years now and I cannot fault them brillant service Reviewed on: 7th August 2025

For the community, by the community.

I'd been with Swan Community bank for a decade before they merged with Acorn and I've found Acorn to have maintained and even improved upon the service I was already happy with. The App is super user friendly, as are the staff via phone and email. The thing I've loved most about Acorn is the Loyalty loan where, if you've had the required amount of savings for the desired amount of time, you can get a substantial loan based on that and the interest rates are extremely low. This has been a game changer for me and my family and helps us plan ahead while affordable living within our means, and all while still saving. I'm extremely satisfied with Acorn and look forward to observing more growth of the company moving forward. I've also recommended Acorn to my son who just turned 18. An excellent service that genuinely cares about customer satisfaction. Reviewed on: 7th August 2025

Really helped me out when I needed it

Really helped me out when I needed it Reviewed on: 6th August 2025

Over-all fantastic.

Brilliant staff. A fantastic way to save, help with Christmas, birthdays etc. Reviewed on: 5th August 2025

They really helped me out in a time of need.

They really helped me out in a time of need. Struggling to make ends meet on top of being able to spoil my kids at Christmas. Acorn helped me do just that. Really simple and easy to apply and reasonable repayment play that I don’t even have to worry about as it comes straight out my child benefit. Stress and worry free! Fabulous service Reviewed on: 4th August 2025

They really helped in a tough time!

They really helped in a tough time! Also super quick considering everything they have to do. I would highly recommend them to all my friends and family Reviewed on: 4th August 2025

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