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Acorn Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.35 (155 reviews)

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3.85

Based on 155 reviews, last reviewed 17th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

53%

37%

Latest highest rating:

5

Reflection The adviser was very good and polite , excellent customer service overall Reviewed on: 17th September 2025

Latest lowest rating:

1

Quick to take money but won't give back I messed up inputting some details (understandable that's my fault ) after realising this i rang and informed them of the mistake and in all fairness ... Read more Reviewed on: 5th September 2025

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About this product

You can apply for Acorn car insurance online via the website or over the phone.

Acorn offer specialist car insurance, considering cover for those who have driving convictions, as well as drivers who may find it difficult to find private car cover. If you want to make changes to your policy, you can do this over the phone or online.

Acorn car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Acorn before, you can also leave a review and share your experience.

Acorn Insurance Car insurance reviews (155)

Review of the Acorn Insurance, Car insurance:

Avoid

Please don't use these insurers. Yes they're cheap but they're cheap for a reason. They use the name Haven/Acorn After another vehicle hitting me on a roundabout I contacted Haven to claim. The first call to Haven tool about 1 and a half hours to get through. Haven asked for photos of the small amount of damage to the door panel and we'd heard nothing back after a week chased them (another 2 hour long queue) when they immediately wrote the car off. Despite having no formal assessment to go by. Had to chase Haven every step of the process with the average queue to get through to someone being two hours. After two weeks they decided we were not eligible for a courtesy/hire car because the terms and conditions stated we were not covered for this if an accident took place on a roundabout or dual carriageway. Another week passes and we are suddenly eligible for 7 days car hire through their selected hire company and they advised they be in touch. AGAIN nothing happened and it turns out they're company had no cars. Eventually the car is collected, the man who collected the car warned me how rubbish Haven were and told me to expect a long wait. A week after collection I called to see if there was any progress and Haven stated that they didn't know they collected the car as someone forgot to mark it as collected so this would delay the claim. Another week passes and Haven send me their offer and ask for my bank details. Having not received anything in my bank after a week I chase again (again bare in mind each queue to get through to someone is usually around 2 hours) the agent advises they've sent a check as somebody didn't read the email. The cheque arrives 5 days later and I deposit this in the bank only to be contacted the next day to advise the cheque had bounced. A few days later they did eventually pay but the whole process from start to finish has been absolute hell. There has been no support or assistance from Haven and progress only seems to have happened when we've called to chase. The process took several months for what should have been a straight forward claim. If Haven hadn't made so many incompetent mistakes the claim would've likely taken a week Reviewed on: 8th May 2022

great customer service i enjoyed my experience.

great customer service i enjoyed my experience. Reviewed on: 12th September 2025

Acorn insurance is great !

Acorn insurance is great ! the customer service is amazing. Reviewed on: 12th September 2025

Acorn is fast growing and very supportive to each cu...

Acorn is fast growing and very supportive to each customers needs. Always going that extra mile for everyone!! Reviewed on: 12th September 2025

great policy

my experience with acorn has been great the staff on the phones are very helpful, the policy is great for my needs and the black box provided is very easy to manage with installing and also with the app that i use to check my journeys and data. great overall experience thank you Reviewed on: 12th September 2025

amazing customer service and friendly staff

amazing customer service and friendly staff Reviewed on: 12th September 2025

Reliable Cover and Great Support

I've had a great experience with Acorn Insurance for my car insurance. The process of setting up my policy has been straightforward, and everything was explained clearly. Their customer service team has been helpful and easy to reach whenever I've had a question, which gave me real peace of mind. I also appreciate that their policies are flexible and tailored to my needs, making it simple to get the right level of cover. Overall, I feel confident knowing my car is insure with Acorn and would happily recommend them to others looking for reliable cover and good customer support. Reviewed on: 12th September 2025

good product to insure your car with and great custo...

good product to insure your car with and great customer service when you need to call, they are always helpful and polite and explain thinks clearly i would recommend the company to anyone looking for insurance if they are a new driver Reviewed on: 12th September 2025

Really good experience, all staff extremely helpful...

Really good experience, all staff extremely helpful and always looking to assist and go the extra mile. Always notified of any changes and kept up to date. I am really enjoying my team being insured with them and feel I can call when I need. Reviewed on: 12th September 2025

Amazing customer service

Amazing customer service from the Validation Team I spoke to an agent named Lauren and she was polite, friendly, and informative Reviewed on: 12th September 2025

Acorn.. the company my life

Acorn... where do I begin! From the day I started I knew this company was different, from the staff to the structure to the opportunities that have presented themselves over the year, joining Acorn was truly the best career decision I have made and after being here for nearly 6 years I can confidently say I will not be going anywhere else. The family feel we have on the department is truly unmatched to any other job I have had prior and the memories, skills and confidence I have created has helped me excel in every area of my life and this is all thanks to Acorn! Reviewed on: 12th September 2025

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