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Acorn Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.32 (157 reviews)

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3.76

Based on 157 reviews, last reviewed 13th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

53%

38%

Latest highest rating:

5

Reflection The adviser was very good and polite , excellent customer service overall Reviewed on: 17th September 2025

Latest lowest rating:

1

I strongly advise drivers to carefully reconsider ch... I strongly advise drivers to carefully reconsider choosing this insurance company based on my recent experience. My vehicle theft claim with Acorn Ins... Read more Reviewed on: 13th February 2026

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About this product

You can apply for Acorn car insurance online via the website or over the phone.

Acorn offer specialist car insurance, considering cover for those who have driving convictions, as well as drivers who may find it difficult to find private car cover. If you want to make changes to your policy, you can do this over the phone or online.

Acorn car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Acorn before, you can also leave a review and share your experience.

Acorn Insurance Car insurance reviews (157)

Review of the Acorn Insurance, Car insurance:

Absolutely shocking customer service

I have had an incredibly frustrating and disappointing experience with Acorn Insurance, which I feel compelled to share. My car has been in the garage for a gearbox failure since the 26th of August, 2024, and I got it back on the 6th of September. Unfortunately, I had to return it to the garage on Thursday morning due to further issues. During this time, the garage had been driving the car and speeding on multiple occasions, which led to two black box speed warnings on my insurance. To clarify that I wasn’t driving during those dates (from 26/08/2024 to 06/09/2024), I went to my car dealership to request a formal letter on headed paper. Although they couldn’t provide a physical letter, they sent me an email confirming that the car was not in my possession during that period. However, Acorn Insurance dismissed this email, stating that "anyone could fake an email," despite the fact it came from a VAT-registered garage and a reputable dealership. To make matters worse, Acorn also refused to accept the email because the garage had been speeding in residential areas. This is despite the fact that the black box data clearly shows that the car was parked in a locked garage forecourt awaiting repairs during those times. I sent this information to Acorn Insurance on the 9th of September and did not receive any response until Friday, 13th of September. When they finally called, it was just 20 minutes before their offices closed. To my surprise, they gave me a cancellation notice that takes effect in 7 days. With only 5 minutes left before they closed, I was unable to do anything to resolve the issue, which was incredibly stressful as I am only three months away from earning a year’s No Claims Discount. I believe the way I have been treated by Acorn Insurance is completely unacceptable. From dismissing legitimate evidence to their delayed and unhelpful response, this has been a nightmare. If the issue is not resolved by Monday at 5 PM, I will be escalating my complaint to the Financial Ombudsman. Reviewed on: 14th September 2024

Specialist insurance and incredible service

Acorn provides specialist insurance for those who might struggle to be insured elsewhere, the customer service is unparalleled and every department works hard to provide great service. Reviewed on: 9th July 2025

Great company, glad to be a part of it!

Great company, glad to be a part of it! Caring to customers and staff. Reviewed on: 9th July 2025

Great company, really supportive throughout the proc...

Great company, really supportive throughout the process of buying a new policy taking time to explain my cover to me; answering all my questions Reviewed on: 9th July 2025

Acorn insurance is a Gem of a company , a home grown...

Acorn insurance is a Gem of a company , a home grown pocket battleship of a Company that puts our Policyholders at the heart of everything that we do. We offer great value at a very competitive price which means we often come out on top on the aggregator comparison websites that we use. Reviewed on: 9th July 2025

Quick, efficient and effective.

Quick, efficient and effective. What more could a young driver want, they are relatable at all times and always go the extra mile to support both the clients and employees! Reviewed on: 9th July 2025

Great experience overall!

Great experience overall! Really happy with the service received when having to make a claim. Reviewed on: 9th July 2025

Top Notch!

Professional, polite and always put the customer first Reviewed on: 9th July 2025

Great service, very slick.

Great service, very slick. Documents all arrived immediately. Reviewed on: 9th July 2025

Fantastic company, great people, every experience Iv...

Fantastic company, great people, every experience Ive had with them has been extremely positive Reviewed on: 9th July 2025

Helpful staff, always evolving and good price

Helpful staff, always evolving and good price Reviewed on: 9th July 2025

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