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Acorn Insurance: Car insurance reviews

Name: Car insurance
Rating: 4.02 (160 reviews)

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4.02

Based on 160 reviews, last reviewed 28th May 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

52%

39%

Latest highest rating:

5

excellent insurance company very quick and efficient... excellent insurance company very quick and efficient and friendly Reviewed on: 25th March 2026

Latest lowest rating:

1

Nothing but stress If I could give them 0 stars I would If I could give them 0 stars I would My house got burgled and both my vehicles was stolen one was found burnt ou... Read more Reviewed on: 28th May 2026

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About this product

You can apply for Acorn car insurance online via the website or over the phone.

Acorn offer specialist car insurance, considering cover for those who have driving convictions, as well as drivers who may find it difficult to find private car cover. If you want to make changes to your policy, you can do this over the phone or online.

Acorn car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Acorn before, you can also leave a review and share your experience.

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Acorn Insurance Car insurance reviews (160)

Great service, very slick.

Great service, very slick. Documents all arrived immediately. Reviewed on: 9th July 2025

Fantastic company, great people, every experience Iv...

Fantastic company, great people, every experience Ive had with them has been extremely positive Reviewed on: 9th July 2025

Helpful staff, always evolving and good price

Helpful staff, always evolving and good price Reviewed on: 9th July 2025

Customer Service is extremely slow and quite Rude!

Customer Service is extremely slow and you need to be passed around 4 difference departments if you have a telemetric box , If you plan to start your insurance being a first time driver with intentions to upgrade your car within the next year , no chance they don't insure you once your car is better than a common first car , They charge extremely high fees for changing my pass date back one day (if anything i should be paying less) and finally the black box is extremely sensitive , you will be told you are tampering with your Theo box when trying to plug it in charge after they have requested this . Finally the speed limits on road half the time are incorrect or the box reads you going into a 20 zone when driving parallel to the road ! Reviewed on: 7th July 2025

Acorn Car Insurance has been a game-changer for me!

Acorn Car Insurance has been a game-changer for me! Their rates are super competitive, and the coverage options are flexible and tailored to my needs. The customer service team is friendly, responsive, and genuinely helpful. I've been really happy with my experience so far, and I'd definitely recommend Acorn to anyone looking for reliable and affordable car insurance." Reviewed on: 7th July 2025

I had insurance car to Acorn and very good price the...

I had insurance car to Acorn and very good price they give you access to your acoount if you change the car you can see it how mouch cost is on your account Acorn Reviewed on: 12th June 2025

Acorn insurance disposed of my car without consent.

Acorn insurance disposed of my car without consent. My friend had a policy on one of my spare vehicles which I was a named driver on, he stated he was the registered keeper which was incorrect. The car was stolen recovered in November of last year, 5 days ago (April) he received an email informing him the vehicle had been classed Cat B and was sold/disposed of (they won’t disclaim this info) I had no involvement up until 5 days ago after being forwarded this email as I wasn’t the policy holder. They will not discuss anything with me, it all has to go through my friend but blame me for not contacting them earlier to inform them it was my vehicle. The truck is worth £8000 and they said they claimed ownership once my friend started a claim with them. I am baffled how my vehicle with purchase receipts and a V5 in my name has been sold by Acorn insurance and I am supposedly due nothing… Reviewed on: 7th April 2025

Terrible Service with Months of Delays and Excuses!

My experience with Acorn Insurance has been incredibly frustrating and disappointing. I was involved in a car accident in October 2024, and since November 2024, it has been a saga of miscommunication and delays. Acorn Insurance has consistently given me conflicting information and failed to expedite the necessary repairs. The situation reached a new low when their approved repairer was unable to fix my car, and the main dealer provided a detailed repair cost estimate on 11th February 2025. It's now March, and Acorn Insurance still hasn't resolved the issue. They claim they are waiting for their Engineer to approve the repair, leaving me in limbo for weeks. To make matters worse, during my numerous calls to follow up, one of their staff members had the audacity to suggest that it's my responsibility to negotiate the repair directly with the main dealer. This completely contradicts their role as my insurer and adds insult to injury after months of their inefficiency. Overall, Acorn Insurance's handling of my claim has been nothing short of a nightmare. Their lack of urgency, poor communication, and shifting of responsibilities onto the customer demonstrates a total disregard for their clients' needs. I would strongly advise against using Acorn Insurance based on my deeply unsatisfactory experience. Reviewed on: 13th March 2025

Don’t use this company they are not nice.

Don’t use this company they are not nice. they cancelled my car insurance in error without informing me, I was pulled over for no insurance and my taken to the compound it’s still there now, I have 2 small children and no car, they excepted the error was their fault and have now come back to me to say they have changed their mind so unprofessional and just wrong I now have to try and get the money together for a solicitor to help - stay away from them guys!!!! Reviewed on: 25th February 2025

Acorn insurance having cancelled my policy on line f...

Acorn insurance having cancelled my policy on line for a much cheaper car insurance by half the amount took money from my account. When I chased it up they claimed that the policy want cancelled on line which it was with ironic proof of my new policy evidenced they ignored the information presented. They charged me approximately £459.00 for the privilege and I had to pay off £40 per month. This was back in October 2024. It gets better I have to ring up each time to pay the instalment on my to be told last week that I doubt need to pay anymore as the balance is now £0.00! Something is not correct here so I am pursuing the complaint but reputation wise this is incredibly poor as I have not received anything in writing to confirm why the apparent sum owed was written off. They certainly didn’t contact me before my call!!! Reviewed on: 21st February 2025

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