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Acorn Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.35 (155 reviews)

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3.85

Based on 155 reviews, last reviewed 17th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

53%

37%

Latest highest rating:

5

Reflection The adviser was very good and polite , excellent customer service overall Reviewed on: 17th September 2025

Latest lowest rating:

1

Quick to take money but won't give back I messed up inputting some details (understandable that's my fault ) after realising this i rang and informed them of the mistake and in all fairness ... Read more Reviewed on: 5th September 2025

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About this product

You can apply for Acorn car insurance online via the website or over the phone.

Acorn offer specialist car insurance, considering cover for those who have driving convictions, as well as drivers who may find it difficult to find private car cover. If you want to make changes to your policy, you can do this over the phone or online.

Acorn car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Acorn before, you can also leave a review and share your experience.

Acorn Insurance Car insurance reviews (155)

Review of the Acorn Insurance, Car insurance:

Avoid

Please don't use these insurers. Yes they're cheap but they're cheap for a reason. They use the name Haven/Acorn After another vehicle hitting me on a roundabout I contacted Haven to claim. The first call to Haven tool about 1 and a half hours to get through. Haven asked for photos of the small amount of damage to the door panel and we'd heard nothing back after a week chased them (another 2 hour long queue) when they immediately wrote the car off. Despite having no formal assessment to go by. Had to chase Haven every step of the process with the average queue to get through to someone being two hours. After two weeks they decided we were not eligible for a courtesy/hire car because the terms and conditions stated we were not covered for this if an accident took place on a roundabout or dual carriageway. Another week passes and we are suddenly eligible for 7 days car hire through their selected hire company and they advised they be in touch. AGAIN nothing happened and it turns out they're company had no cars. Eventually the car is collected, the man who collected the car warned me how rubbish Haven were and told me to expect a long wait. A week after collection I called to see if there was any progress and Haven stated that they didn't know they collected the car as someone forgot to mark it as collected so this would delay the claim. Another week passes and Haven send me their offer and ask for my bank details. Having not received anything in my bank after a week I chase again (again bare in mind each queue to get through to someone is usually around 2 hours) the agent advises they've sent a check as somebody didn't read the email. The cheque arrives 5 days later and I deposit this in the bank only to be contacted the next day to advise the cheque had bounced. A few days later they did eventually pay but the whole process from start to finish has been absolute hell. There has been no support or assistance from Haven and progress only seems to have happened when we've called to chase. The process took several months for what should have been a straight forward claim. If Haven hadn't made so many incompetent mistakes the claim would've likely taken a week Reviewed on: 8th May 2022

Reflection

The adviser was very good and polite , excellent customer service overall Reviewed on: 17th September 2025

This is my second time with them and I believe they...

This is my second time with them and I believe they are one of the best high and ward insurance at the moment and they will also help you if needed at any place within the policy much recommended specially the guy named Kieran. I don’t know maybe I’m spelling it right or wrong, but he was good. Reviewed on: 12th September 2025

the experience was excellent, what more

the experience was excellent, what more Reviewed on: 12th September 2025

Very helpful with clients

Very helpful when dealing with clients Reviewed on: 12th September 2025

great service great company would recommend

great service great company would recommend Reviewed on: 12th September 2025

Customer Service that Cares

Acorn Insurance Customer Service is about first and foremost being attentive to a customers needs and making a difficult life decision that much easier and stress free this was achieved and much more. Reviewed on: 12th September 2025

By far the most superior insurance provider.

By far the most superior insurance provider. One that is certainly customer focused above all else. Highly competitive pricing. Reviewed on: 12th September 2025

Team spirt

In my team there is a good sense of helping one another, and we have a good team spirt. Also the benefits available to us are very good and easy to access, the only downside for me is the sick pay starting after 3 days as I'm unable to do this due to financial commitments. Reviewed on: 12th September 2025

Customer service is great and the product was explai...

Customer service is great and the product was explained clearly - young driver insurance Reviewed on: 12th September 2025

Great all round

Great experience, fair prices and the staff are super friendly and knowledgeable. especially that Josh S bloke, he really knows his stuff. Top boy! Reviewed on: 12th September 2025

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